The Best Usability Testing Services in Australia

Looking for a top usability testing agency in Australia?

Usability testing helps companies vet if a product is worth investing time and resources in building. It also helps improve existing products by accounting for user feedback and pain points in design and functionality updates.

For example, let's say you're looking at Analytics and notice visitors to your website often visit one page only. You may hypothesize that your navigation is not user friendly. You could design and develop an updated navigation, or you could hold user tests to vet your hypothesis and get suggestions for navigation features your users need.

User testing may seem time consuming up-front, but it ultimately saves time and money later. For expert assistance, consider hiring a usability testing company. Usability testing services define test scenarios, identify test subjects, conduct the tests, and compile feedback for you.

To assist you in your search for a partner, we’ve compiled this list of the top usability testing companies in Australia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Australia Usability Testing Services

  • 1

    Momentum Design Lab

    Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

    Notable Project

    Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

    "They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

    Former clients
    SAP
    Oracle
    Facebook
    Fiserv
    Mastercard
    Envestnet Yodlee
    Adobe
    Walmart
    Anthem
    Salesforce
    Ticketmaster
    Orange
    $ $ $ $ $
    equalizer $25,000+
    group10 - 49 Employees
    place Sydney, Australia
    4.8
    4.8
    56 Clutch reviews
    Awards

    American Business Awards: Gold: Company of the Year – Internet & New Media (2019) , Gold Company of the Year – Design Team Management (2019) , International Business Awards , IF Design Award

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  • 2

    Creative Navy

    Based in London, UK, Creative Navy's team of about 10 employees focuses entirely on UX/UI design. This agency works across a broad spectrum of industries, partnering with startups as well as established brands on mobile apps (iOS, Android, etc.), web and native apps (macOS, embedded, devices), and other projects.

    Notable Project

    Creative Navy worked with a machine intelligence startup to create the interaction between people and the AI component of a car. The project was a challenge because the AI component had to function as a personal assistant. Creative Navy's product impressed both the startup and its customers.

    "[I liked Creative Navy's] attitude. They are right on the spot. They also have a kind of intuition; they know what a customer needs, and they seem to provide it." - CTO, IT/Tech Startup

    Former clients
    Jaguar
    Philips
    University of Sydney
    World Customs Organization
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Sydney, Australia
    4.9
    4.9
    28 Clutch reviews
    Awards

    Awwwards: Honorable Mention for Strategy (2017)

  • 3

    ustwo studio

    ustwo is a digital design studio based in London with around 250 employees. Since its start in 2004, the team has provided web design and development, e-commerce development, mobile development, and UX/UI design services for large companies in a variety of industries.  

    Notable Project

    ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

    “Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

    Former clients
    Ford
    Google
    Lush
    NBC
    Land Rover
    Twitter
    Foursquare
    Barclays
    $ $ $ $ $
    equalizer $50,000+
    group50 - 249 Employees
    place Sydney, Australia
    4.5
    4.5
    2 Clutch reviews
  • 4

    XWP

    XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.

    Notable Project

    XWP developed a WordPress plugin for a large tech company. The company had XWP write the code of the plugin. The plugin has since had over half a million installs since its release.

    “XWP is versatile in being able to identify external or internal talent needed at any moment in time for anything, from extra plugin development to catering an event and everything that happens in between.” - Partner Development Manager, Large Tech Company

    Former clients
    Google
    Rolling Stone
    NOVA Entertainment
    $ $ $ $ $
    equalizer $50,000+
    group50 - 249 Employees
    place Chelsea, Australia
    4.9
    4.9
    7 Clutch reviews
  • 5

    Appello Software

    Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London.  Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.

    Notable Project

    Appello software employed a diverse tech stack to make a mobile dating app for a social dating platform. They used the client’s designs and several complex algorithms to make a finished iOS app that matched users based on a suite of criteria, including proximity to other users, profile data, and engagement with the app. The app received positive reviews and received over 50,000 users after becoming available on the iOS app store.

    “I equate value to the rate at which a firm can produce quality products. By that measurement, Appello Software excels beyond the norm. They represent the difference between a good service provider and a great service provider.” – Chief Design Officer, Social Dating Platform

    Former clients
    Hugg
    Marine Trade
    Kidadl
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Sydney, Australia
    5.0
    5.0
    22 Clutch reviews
  • 6

    Bapple

    Bapple is a web design & UX agency based in Chippendale, Australia. The agency, founded in 2006, has a team of less than ten that provides UX/UI design, web design, and branding services to midmarket and small companies. 

    Notable Project

    A marketing and advertising firm hired Bapple to help update its client's website and giving it an easier UX and integrating an online store and a functional platform for raising money for charity. The resulting website was successfully launched and met all of the expectations of the firm and the end-user client. 

    "They have a LOT of experience in UX development and testing." - SEO Senior Account Manager, Marketing and Advertising Firm

    Former clients
    NSW Crime Commission
    Soul Origin
    Multigate
    UNHCR
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Chippendale, Australia
    5.0
    5.0
    1 Clutch review
  • 7

    UPDIVISION

    UPDIVISION is a software development company based in Bucharest, Romania. Founded in 2010, their team currently consists of 67 employees. They offer web development, mobile app development, and IT strategy consulting. They primarily serve small business clients in the business, automotive, and e-commerce industries.
     

    Notable Project

    A shipping management company hired UPDIVISION to help build an API-based Laravel web service. This service integrated webshops with shipping companies. They handled API integration, demo mode design, performance auditing, and feature customization. The client appreciated their teamwork.

    “They delivered everything flawlessly, always met deadlines, and helped us release the product faster.” – CTO, Shipping Management Company
     

    Former clients
    Vorson Group
    Ekomurz
    Odin Development
    RINA Tours & Travel
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Perth, Australia
    4.9
    4.9
    8 Clutch reviews
  • 8

    DreamWalk App Development

    DreamWalk is an app development company headquartered in Melbourne, Australia that specializes in application testing, mobile app development, UX/UI design, and web development. Founded in 2009, the company is comprised of fewer than 10 employees. The travel division of a publishing house hired DreamWalk to create an iOS app that allows users to access travel guides at a cheaper cost.  The app was successful and was listed as a top 10 app in the Australian iTunes store. "DreamWalk was very accessible and it didn't try to hide anything from us." – Editor, Publishing House Coca-Cola, Melbourne University,  Holmesglen Institute, New Mexico Tourism 

    $ $ $ $ $
    equalizer $25,000+
    group10 - 49 Employees
    place Melbourne, Australia
    4.6
    4.6
    14 Clutch reviews
  • 9

    Woolly Mammoth

    Based in Sydney, Australia, Woolly Mammoth is a full-stack development studio that was founded in 2019. Their small team of four specializes in UX/UI design, web design, IT strategy consulting, and more for primarily small businesses in the information technology sector. 

    Notable Project

    Woolly Mammoth assisted an equity crowdfunding platform with UX design and other aspects of development. They worked on marketing pages, various applications, and the client's API. The team delivers pragmatic solutions that meet expectations.

    "Their wealth and breadth of experience stand out." – Technical Lead, Equity Crowdfunding Platform

    Former clients
    :Different
    LaunchDarkly
    Equitise
    Driva
    $ $ $ $ $
    equalizer

    Undisclosed

    group2 - 9 Employees
    place Sydney, Australia
    5.0
    5.0
    1 Clutch review
  • 10

    Konnect Digital

    Konnect Applications PTY LTD is a mobile app development company located in Brisbane, Australia. Founded in 2016, their team of 2 primarily serves small businesses and some midmarket clients, particularly in the business services sector. While mobile is their specialty, they also provide custom software and web design.

    Notable Project

    Konnect Applications PTY LTD developed a mobile app for internal use by an ambulance dispatcher and paramedic union. After discussing the client's objectives, they launched into app development. They produced a solution that was utilized by 80% of the client's members. 

    "Konnect trained one of our members to be fully conversant in operating the app for day-to-day use." — Intensive Care Paramedic, Paramedic Union

    Former clients
    Olympia Gym
    Mantastic
    Howya
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Brisbane, Australia
    5.0
    5.0
    1 Clutch review
  • 11

    Coding Pro

    Coding Pro is a software house founded in 2018 in Lahore, Pakistan with no more than 10 experts. They specialize in web development, social media marketing, and web design solutions for clients ranging from small startups to large firms.

    Notable Project

    Coding Pro developed a software solution for a time management platform. The platform had Coding Pro develop the firmware for the specialized time collecting hardware. Coding Pro exceeded the platform’s expectations with the results.

    “Everyone in the team was impressed by Coding Pro's knowledge in programming and their background knowledge.” - CEO, Time Management Platform

    Former clients
    GlamourByMA
    Bahu Chem
    Royal Leather Industries Limited
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Footscray, Australia
    5.0
    5.0
    2 Clutch reviews
  • 12

    Human Digital

    Human Digital is a digital strategy firm based in Auckland, New Zealand. Founded in 2018, their team of 7 serves clients in the finance and consumer products sectors. Services include web design and HR services.

    Notable Project

    Human Digital provided design strategy serviced for a worker’s compensation organization. The team delivered excellent quality. They were customer-focused and driven.

    “They know what they're doing and they'll find you a good solution.” – Program Director, Government Agency

    Former clients
    Washtech
    icare
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Sydney, Australia
    5.0
    5.0
    5 Clutch reviews
  • 13

    Accrual Group

    Based in Islamabad, Pakistan, Web Creative Media is a leading digital and creative agency that was founded in 2012. The team of 10+ specializes in UX/UI design, web development, mobile app development, web design, and more for primarily small businesses. 

    Notable Project

    Web Creative Media built an in-depth software system with AI capabilities to manage different user levels and fetch futures prices. The team turned Excel spreadsheets into a software program for internal use. They delivered a system that works well and efficiently. 

    "It's a logical system that works great." – President, Futures Firm

    Former clients
    The Hueber Report
    Coda
    Online Yourself
    Dividend Marketing
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Gold Coast, Australia
    4.7
    4.7
    3 Clutch reviews
  • 14

    Pipelabs

    Pipelabs is an app and web product development and integration consultancy based in Melbourne, Australia, with an office in Auckland, New Zealand. The consultancy, founded in 2019, has a team of around ten that provides e-commerce development, custom software development, UX/UI design, web development, and mobile app development services to small and larger-sized companies in the e-commerce, financial services, and real estate industries.

    Notable Project

    A retail business hired Pipelabs to develop and maintain its e-commerce solution within a short timeframe.The engagement involved integrating the Shopify frontend not only with the business's own ERP system (POS, financials, warehouse management, etc) but also the systems of the head office for access to all imagery, product details, etc. Pipelabs completed the project on time despite the tight deadline and the website was able to handle a greater-than-expected growth brought about by the COVID-19 pandemic.

    "We really feel as if the Pipelabs team is simply an extension of our own team." - Commercial Manager, Retail Business

    Former clients
    Thirsty Camel Australia
    Jeff Banks
    Palace Cinemas
    AIRR
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Melbourne, Australia
    5.0
    5.0
    1 Clutch review
  • 15

    Cnab Digital

    Cnab Digital is a creative digital commerce agency located in Cranbourne, West Australia. Founded in 2017, they currently have about 1 employee. The team provides web and mobile app development as well as UX/UI design services to small businesses and midmarket agencies in the following industries: consumer products and services, retail, and information technology. 

    Notable Project

    Cnab Digital developed a custom content management system for a curated loyalty and rewards solutions agency. They also implemented website advancements for third-party clients and built apps. The timely deliverables not only satisfied requirements but also pleased multiple stakeholders.

    "They take the initiative and provide added value beyond the original scope." — Director, Curated Loyalty & Rewards Solutions Company

    Former clients
    Floral Hub
    Connectivise
    Qetoe
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Cranbourne West, Australia
    4.5
    4.5
    1 Clutch review
  • 16

    Kimpster Technologies

    Kimpster Technologies was founded in 2016 and is headquartered in Riverwood, Australia. They have a team of under 50 employees who focus on web design and UI/UX projects.

    Notable Project

    The team was responsible for creating the design and programming assets for an e-commerce company and store. After working on the platform, traffic to the site increased. They provided the internal staff with resources to manage the platform on their own moving forward.

    "They helped our team members in fully understanding the website and how to maintain it." Business Manager, Manufacturing Company

    Former clients
    Club Sports UK
    Aussie Reborn Supplies
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Riverwood, Australia
    5.0
    5.0
    5 Clutch reviews
  • 17

    Kooky Infomedia (P) Ltd.

    Kooky Infomedia is a development and design agency headquartered in Williamstown, N.J., with offices in Jodhpur, India, as well as Sydney and London. Founded in 2014 and run by a team of 19, the company offers mobile app development, UX/UI design, and web design services to clients ranging from startups to large companies. Their UX services revolve around user research, usability testing, and UX strategy.

    Notable Project

    Kooky Infomedia developed an audio learning company's MVP. The UX of both the company's app and website were overhauled by Kooky Infomedia, which resulted in a massive improvement. The former technical issues reported by the app and site's users have been dealt with.

    "They have an excellent team of designers. They have a sense of what users want, so they're able to create engaging graphics and interactive experiences. They took a list of bullet points and turned it into an impressive design. " - Founder, Audio Learning Company

    Former clients
    Avant Grade
    Washnspin
    Smile&Talk
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Sydney, Australia
    4.7
    4.7
    5 Clutch reviews
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT