Top 100 User Research Agencies in the United Kingdom

Lighthouse was hired by an educational resource company to rebuild their platform. They re-imagined the client's product, conducted customer research, designed the UI/UX, and supported the implementation. The outcome was well-received by the internal staff and customers alike.

“I would recommend Lighthouse without hesitation." - Director of Technology

Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

"They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

Torchbox conducted in-depth user research for an education department. They performed several stakeholders, users, and potential user interviews to identify and understand the needed improvements for a website. 

"Most impressive was how Torchbox understood our brief perfectly in a short period of time."

Infinum rebuilt a flight booking app for a startup. The original app was extremely buggy and the company needed further support. One feature Infinum developed allowed customers to sync their calendars to find flights that work around their schedule.

“While many agencies limit your choices, it was quite different with Infinum. They were clear and upfront about what resources we were getting and why and offered us options, which was really nice.” – Senior Project Manager, App Startup

Novoda configured a desktop application and built an Android prototype for a system-optimization software company. Their team coded the main functionalities and inserted an in-app purchasing feature. The app gained over 50 million downloads and a 4.4-star rating on the Google Play Store.

"Last December, monthly revenue for CCleaner was about $100,000. I attributed these metrics to the freemium model and Novoda’s collaborative efforts." – Head of Product, System Optimization Company

Codal worked with a gift-giving company on the UX and UI for their online and mobile platform. The company helps users manage outreach and donations for important family events such as birthdays, anniversaries, or holidays. Codal built a web application that tracked these events in the user’s life. Codal built and integrated wireframes for the app.

“They have been my partner more than a developer. From early on, they have been focused on providing solutions across the board.” – Founder, Gift Service

Creative Navy worked with a machine intelligence startup to create the interaction between people and the AI component of a car. The project was a challenge because the AI component had to function as a personal assistant. Creative Navy's product impressed both the startup and its customers.

"[I liked Creative Navy's] attitude. They are right on the spot. They also have a kind of intuition; they know what a customer needs, and they seem to provide it." - CTO, IT/Tech Startup

The Design Laboratory provided packaging design and branding for a spirits company. The team delivered a range of branded promotional materials. Internal stakeholders were impressed with the team's vision, creativity, and talent.

"I always had a chance to choose the way we went, and they offered alternatives and we followed one of those — and then more alternatives. It’s been a long time and I am more than happy." — CEO, Spirits Company

Tapptitude developed an app prototype for a food ordering company. They executed the food ordering company’s vision perfectly and were retained to develop the full product. Some app features Tapptitude developed included platform signup, payment systems, and restaurant menu integration.

“The proof that I’ve been happy with Tapptitude is that we’ve continued working long-term, even though I’ve had the option to use in-house developers. I felt that the communication was great and, most importantly, the quality Tapptitude provides is amazing, as is the communication.” – CEO, Food Ordering App

Catch helped an international conservation charity with multiple projects. First, they rebuilt a Drupal E-commerce website and built the CMS for the organization. In addition, the team manages the integration with ticketing and the CRM. Finally, they also worked on developing two applications. The company's website work resulted in increases in the number of users on the site and views.  

"We’ve seen a positive impact on the site and how people have used it. We’ve had increases in users, conversion rates, page views, and so on." – Head of Digital Services, International Conservation Charity 

ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

“Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

UX Connections provided app consultancy solutions for a web design consultancy. The consultancy needed to create a solution for one of their clients. UX Connections was able to work closely with the consultancy to offer transparent information to the client.

“UX Connections were able to move very fast when we needed them to be available and they were experts in hosting meetings and running the client workshops.” - Former Head of Digital, Web Design Consultancy

Pocketworks designed and developed a mobile app for a drain camera systems company. The application was successful and used throughout the business.

"Having an application was new to our side of the business, but now it's the thing that everyone wants to use." –Research & Development Manager, Drain Camera Systems Company

Black Pepper Software Ltd developed an app for an international pharmaceutical company for use in trade shows. The app was designed to display running clinical trials and help medical representatives track these trials to aid suitable prescribers. Black Pepper Software Ltd also developed a system that collects real-time data for display on a global map.

"Their estimation of project timing has been exceptional. So far, we've been ahead of schedule on every project, we've been able to use gained time to further enhance the final product beyond that of what we had promised our client." - Senior Project Manager, Multimedia Company

Komodo Digital partnered with a delivery booking startup to develop a new website and iOS app. They developed the website using Node.js and worked closely with the client to build the apps to their specifications. The mobile app and website allowed the client to launch their platform.

"They delivered products that launched our company from nothing to a reasonably sizeable business, which made a significant impact." – CEO, Delivery Booking Service

Browser London provides ongoing development work and UX design with a creative agency. Their work involves JavaScript coding, UI/UX design, and additional aspects of technical development.

"They’re a knowledgeable team. Using their modern, forward-thinking outlook, they delivered a beautiful product. They’re experienced and dedicated, allowing them to ensure that the project is spot-on." Strategy Director, Creative Agency

UX247 provided UI/UX design services for a financial services firm. The team assisted the client with creating a set of prototypes for the transactional design of their new website.

"They followed a very open approach to solving our problems."

Super User Studio designed a new frontend for an online benefits software company. The project heavily focused on the software's UI and they developed personas, created wireframes, and user flows to design the product. The changes they produced to the client's UX produced increased engagement from its users. 

"We’ve got evidence more that employees are completing our key user journeys as a result of the changes they've suggested. We’re delighted with their work." – Product Manager, Online Benefits Software Company

Zoocha created a web application for a UK oil and gas energy network. Using Drupal extensions and PHP scripting, Zoocha made an interactive platform for tracking and storing information. The client was impressed with Zoocha's work.

"The refresh that we did with Zoocha Ltd has increased business value by three times, and in some areas, it’s about six times. We haven’t had any bugs or crashes." - CEO, UK Energy Service Firm

Chelsea Apps built an SDK for a customer feedback corporation. The SDK was to be inserted in customers' own mobile applications for better testing. It needed to be easy-to-understand for development teams to work with easily. Chelsea Apps made an SDK that was compatible for both Android and iOS.

"We're in the early days, but we've had 3 clients sign up to use the SDK and 2 of those clients are releasing updates to there own apps in the next month, so we're excited to see the user feedback, but the developer feedback so far has been great." - CTO, Customer Feedback Co.

Imaginary Cloud worked on custom software development for an enterprise software platform. Using Angular and Node.js and working from designs, their team built the product with a configurable frontend. They continued to provide support and the client was very pleased with the team’s work.

“Imaginary Cloud created the entire architecture for our app and designed it for large user populations. The platform helped us grow significantly, which led us to win millions of pounds worth of contracts. Their team is intrinsic to our success.” – Strategy Director, Enterprise Software Platform

Offering both a strategic perspective and development skill set, Mubaloo developed a native iOS and Android app to facilitate exchanges between investment managers and investors. The project was successfully completed on time and on-budget and convinced the client to retain Mubaloo as a digital consultant.

"Mubaloo was refreshing to have for this initiative; their insight, approach, and knowledge was invaluable." – Solutions Director, Investment Firm

When a private dating club needed a mobile app to attract and retain club members, they hired Borne Digital to get the job done. Borne Digital designed and developed the app, which allowed dating club members to receive notifications about upcoming events and RSVP. The app improved the client's key metrics – evening the women-to-men user ratio from 80:20 to 60:40 and improving sales.

"I loved the personality of the founder and [the team's] strong design skills, and I was actually happy with the price point. Handing over that money as a very small business, I felt like I'd gotten value for it. Other, bigger agencies I’ve spoken to didn’t understand what it was like to run a small business." – Founder, Private Dating Club

One of Innovify’s clients, an on-demand delivery platform, wanted to streamline how merchants and businesses placed orders and how they assigned drivers. Innovify developed an Android app and website and helped with marketing and strategy.

“I have worked with a couple of these companies before, but they haven’t been as process-oriented as Innovify. They have good processes in place and everything was good for me.” – Founder, Logistics Company

Furthermore provided branding and web development services for a government-owned IT and services company. They ran workshops to produce a brand profile, then supported efforts to develop the new site and add content. Users have been delighted with the easy-to-navigate site, remarking on its improved design for information gathering.

“Everything was communicated clearly and Furthermore made sure to provide subject matter experts to work with our team. They presented information in a professional way, especially around content development.” – Head, IT and Services Company

Lemonat created a petition website that addressed air pollution for a major environmental NGO. They developed a site strategy, a social media package, and analytics tools to grow and track engagement. The client achieved 54,000 signups despite the global coronavirus disruption, a success for them.

"With the help of Lemonat's great job we couldn't miss our deadlines." – Engagement Campaigner, Environmental NGO

Clock Limited redesigned a website for a news and media outlet. The team also built a custom CMS for the client. The site forms the foundation of the internal team's business.

"The CMS is fantastic and they have been very receptive to our ideas, no matter how big or small." – Site Editor, News Outlet

Sonin built an app and website for a custom afterlife messages service. They developed the app to be very user friendly, with the ability to upload photos and letters, and to merge audio, video, images, and text. The client was happy with the finished app, and said that it was simple and intuitive. 

“Their technical competency was the most impressive thing. Some of the features we wanted in the app were quite complex.” – Operations Director, Custom Afterlife Messages Service
 

Box UK was hired by an Employee Benefits Service to oversee and advise on the Service's new e-commerce platform. But their service was expanded to include the development of the platform, rewriting some parts in Symfony from the original CakePHP. The client was so satisfied with the work that Box UK is still onboard to supply new features on the platform as needed. 

"Box UK has a very modern, agile approach and is good at looking at new methods of working." - Project Manager, Employee Benefits Service 

Bad Dinosaur provided prototype development for a smartphone ordering solution. Their team implemented existing sketches and wireframes to build an Adobe XD prototype. The prototype has helped the client to interact with their customers and has received positive feedback.

“The work was delivered to a high standard and the overall output exceeded our expectations at the beginning of the campaign.” – Co-Founder & CEO, Smartphone Company