Top 90 User Research Agencies in the United Kingdom

Lighthouse London helped a lobbying group create a new user interface for its website. They developed a new website with a new structure that included a content wall for non-members. The client was thankful for the hard work and time they invested with their project.

“Their team helped flesh out our ideas into actionable solutions. They also invested themselves in our project and our success, which we appreciated.” – Head of Research, Lobbying Group

Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

"They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

Novoda configured a desktop application and built an Android prototype for a system-optimization software company. Their team coded the main functionalities and inserted an in-app purchasing feature. The app gained over 50 million downloads and a 4.4-star rating on the Google Play Store.

"Last December, monthly revenue for CCleaner was about $100,000. I attributed these metrics to the freemium model and Novoda’s collaborative efforts." – Head of Product, System Optimization Company

Thoughtbot’s team helped the client develop a custom software solution aimed at enhancing consumer advocacy. With deliverables mostly on the back-end, the client valued the estimable coding skills, rapid completion time, and commitment to quality.

“They provide a consistent level of service that I haven’t seen from agencies or even our in-house team. Their engineering standards, development standards, and the way that they have that consistently through their team is very impressive.” – Head of Product, Consumer Interest Nonprofit

Creative Navy worked with a machine intelligence startup to create the interaction between people and the AI component of a car. The project was a challenge because the AI component had to function as a personal assistant. Creative Navy's product impressed both the startup and its customers.

"[I liked Creative Navy's] attitude. They are right on the spot. They also have a kind of intuition; they know what a customer needs, and they seem to provide it." - CTO, IT/Tech Startup

Offering both a strategic perspective and development skill set, Mubaloo developed a native iOS and Android app to facilitate exchanges between investment managers and investors. The project was successfully completed on time and on-budget and convinced the client to retain Mubaloo as a digital consultant.

"Mubaloo was refreshing to have for this initiative; their insight, approach, and knowledge was invaluable." – Solutions Director, Investment Firm

Tapptitude developed an app prototype for a food ordering company. They executed the food ordering company’s vision perfectly and were retained to develop the full product. Some app features Tapptitude developed included platform signup, payment systems, and restaurant menu integration.

“The proof that I’ve been happy with Tapptitude is that we’ve continued working long-term, even though I’ve had the option to use in-house developers. I felt that the communication was great and, most importantly, the quality Tapptitude provides is amazing, as is the communication.” – CEO, Food Ordering App

ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

“Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

The Design Laboratory provided packaging design and branding for a spirits company. The team delivered a range of branded promotional materials. Internal stakeholders were impressed with the team's vision, creativity, and talent.

"I always had a chance to choose the way we went, and they offered alternatives and we followed one of those — and then more alternatives. It’s been a long time and I am more than happy." — CEO, Spirits Company

UX Connections provided app consultancy solutions for a web design consultancy. The consultancy needed to create a solution for one of their clients. UX Connections was able to work closely with the consultancy to offer transparent information to the client.

“UX Connections were able to move very fast when we needed them to be available and they were experts in hosting meetings and running the client workshops.” - Former Head of Digital, Web Design Consultancy

Zoocha created a web application for a UK oil and gas energy network. Using Drupal extensions and PHP scripting, Zoocha made an interactive platform for tracking and storing information. The client was impressed with Zoocha's work.

"The refresh that we did with Zoocha Ltd has increased business value by three times, and in some areas, it’s about six times. We haven’t had any bugs or crashes." - CEO, UK Energy Service Firm

Browser London provides ongoing development work and UX design with a creative agency. Their work involves JavaScript coding, UI/UX design, and additional aspects of technical development.

"They’re a knowledgeable team. Using their modern, forward-thinking outlook, they delivered a beautiful product. They’re experienced and dedicated, allowing them to ensure that the project is spot-on." Strategy Director, Creative Agency

Pocketworks designed and developed a mobile app for a drain camera systems company. The application was successful and used throughout the business.

"Having an application was new to our side of the business, but now it's the thing that everyone wants to use." –Research & Development Manager, Drain Camera Systems Company

Black Pepper Software Ltd developed an app for an international pharmaceutical company for use in trade shows. The app was designed to display running clinical trials and help medical representatives track these trials to aid suitable prescribers. Black Pepper Software Ltd also developed a system that collects real-time data for display on a global map.

"Their estimation of project timing has been exceptional. So far, we've been ahead of schedule on every project, we've been able to use gained time to further enhance the final product beyond that of what we had promised our client." - Senior Project Manager, Multimedia Company

Super User Studio designed a new frontend for an online benefits software company. The project heavily focused on the software's UI and they developed personas, created wireframes, and user flows to design the product. The changes they produced to the client's UX produced increased engagement from its users. 

"We’ve got evidence more that employees are completing our key user journeys as a result of the changes they've suggested. We’re delighted with their work." – Product Manager, Online Benefits Software Company

Catch helped an international conservation charity with multiple projects. First, they rebuilt a Drupal E-commerce website and built the CMS for the organization. In addition, the team manages the integration with ticketing and the CRM. Finally, they also worked on developing two applications. The company's website work resulted in increases in the number of users on the site and views.  

"We’ve seen a positive impact on the site and how people have used it. We’ve had increases in users, conversion rates, page views, and so on." – Head of Digital Services, International Conservation Charity 

Codal worked with a gift-giving company on the UX and UI for their online and mobile platform. The company helps users manage outreach and donations for important family events such as birthdays, anniversaries, or holidays. Codal built a web application that tracked these events in the user’s life. Codal built and integrated wireframes for the app.

“They have been my partner more than a developer. From early on, they have been focused on providing solutions across the board.” – Founder, Gift Service

Sonin built an app and website for a custom afterlife messages service. They developed the app to be very user friendly, with the ability to upload photos and letters, and to merge audio, video, images, and text. The client was happy with the finished app, and said that it was simple and intuitive. 

“Their technical competency was the most impressive thing. Some of the features we wanted in the app were quite complex.” – Operations Director, Custom Afterlife Messages Service
 

Chelsea Apps built an SDK for a customer feedback corporation. The SDK was to be inserted in customers' own mobile applications for better testing. It needed to be easy-to-understand for development teams to work with easily. Chelsea Apps made an SDK that was compatible for both Android and iOS.

"We're in the early days, but we've had 3 clients sign up to use the SDK and 2 of those clients are releasing updates to there own apps in the next month, so we're excited to see the user feedback, but the developer feedback so far has been great." - CTO, Customer Feedback Co.

Furthermore provided branding and web development services for a government-owned IT and services company. They ran workshops to produce a brand profile, then supported efforts to develop the new site and add content. Users have been delighted with the easy-to-navigate site, remarking on its improved design for information gathering.

“Everything was communicated clearly and Furthermore made sure to provide subject matter experts to work with our team. They presented information in a professional way, especially around content development.” – Head, IT and Services Company

Imaginary Cloud worked on custom software development for an enterprise software platform. Using Angular and Node.js and working from designs, their team built the product with a configurable frontend. They continued to provide support and the client was very pleased with the team’s work.

“Imaginary Cloud created the entire architecture for our app and designed it for large user populations. The platform helped us grow significantly, which led us to win millions of pounds worth of contracts. Their team is intrinsic to our success.” – Strategy Director, Enterprise Software Platform

vinille developed a mobile app for a business services company. The app was built to showcase the company’s vision and concept. The company is satisfied with the results.

“Very effective and efficient.” - Account Director, Business Services Company

Rudo Studio worked with a sustainable fashion tech startup to build a new WordPress website. Their work resulted in a 400% increase in leads. 

"Rudo Studio understands our brand guidelines and is really receptive to our feedback." – Head of Marketing, Fashion Startup

Box UK was hired by an Employee Benefits Service to oversee and advise on the Service's new e-commerce platform. But their service was expanded to include the development of the platform, rewriting some parts in Symfony from the original CakePHP. The client was so satisfied with the work that Box UK is still onboard to supply new features on the platform as needed. 

"Box UK has a very modern, agile approach and is good at looking at new methods of working." - Project Manager, Employee Benefits Service 

Clock Limited redesigned a website for a news and media outlet. The team also built a custom CMS for the client. The site forms the foundation of the internal team's business.

"The CMS is fantastic and they have been very receptive to our ideas, no matter how big or small." – Site Editor, News Outlet

Apptaste created UI/UX and app store visual designs for a branding agency. The new app design convey their client perfectly. The collaboration between teams has been seamless.

“It's expected that conversion rates will increase by 70% with this new re-design.” – CEO, Branding Agency

Fello Studio Ltd provided UX design solutions for a social media microsite startup. Design work was done in one-week sprints. The startup was able to save on time thanks to Fello Studio Ltd’s contributions.

“They’ve really mastered the design sprint method they use.” - Founder, Social Media Microsite Startup

Milo Creative built a mobile app to create coverage for a third party client. The team designed the platform's UX and UI, then developed methods for data importation. The app gained thousands of users in a short period of of time while generating the buzz that the client desired.

“Within the first few days, the app earned over 10,000 users, which was great for such a niche app. It was the perfect tool to get our client’s project in front of journalists to generate awareness.” –Head of Production, Tech Communications Agency
 

Apposing Limited provided frontend development for a car-sharing platform, working on the mobile and web apps. They worked primarily in React for the native iOS and Android platforms. Their work was of high quality and met all of the milestones necessary. 

"Their resilience and commitment to the project has been very impressive." – Head of Product, Car-Sharing Platform

ExpandX developed a website and created branding and marketing material for an IT systems company. The company created an appealing and interactive website for the client that included an easy-to-use admin panel and was optimized for SEO. Additionally, the company generated new branding and marketing strategies for the client. ExpandX’s services improved search rankings, the visibility of the client’s brand ambassador program, and the client’s overall visibility.

“They advised us and offered the most up-to-date solutions in web design, content marketing, web development, and digital marketing. This further increased our satisfaction with their work.” – Marketing Manager, IT Systems Company