The Best Voice Services Providers in DC

Looking for a top voice service and call center company in Washington DC?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in Washington DC. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Washington DC Voice Services Providers

  • 1

    Direct Answer, Inc.

    Direct Answer is a full-service e-commerce logistics and support firm in Oxon Hill, Md. Founded in 1991, they have about 8 employees that serve a range of clients in a variety of sectors. Direct Answer provides voice services and non-voice BPO.

    Notable Project

    Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

    "Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Oxon Hill, MD
    4.8
    4.8
    7 Clutch reviews
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  • 2

    A&A Communications

    A&A Communications is a voice services outsourcing firm based in Silver Spring, Md. Founded in 1979, they have about 50 employees and provides services to a relatively diverse client base. They specialize in voice support, including answering and virtual receptionist packages.

    Notable Project

    A&A Communications provides seasonal and need-based lead generation for a nonprofit. The client handles nearly 100 outbound calls a day and needed comprehensive support without paying overhead costs on space and labor. Their services proved effective and saved the client around $1,000 monthly.

    "Their proven and documented system has saved us a lot of time, energy and money over the years." — Business Development Executive, Non-profit Organization

    Former clients
    Chatel Real Estate
    Mona Electric
    Mobile Medical Imaging
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Silver Spring, MD
    4.5
    4.5
    2 Clutch reviews
  • 3

    Salaria Group

    Salaria Group is a business agency founded in 2018 in Washington, DC. Their team of over 50 provides market research, marketing strategy, and business consulting solutions to small businesses in the fields of business services and consumer products.

    Notable Project

    Salaria Group provided market research solutions for an energy management solutions company. The goal of the company was to grow sales. Salaria Group’s solutions did end up improving the sales of the company.

    “They are a young company and do sales development in a way I’ve never seen it done before.” - CEO, Energy Management Solutions Company

    Former clients
    RenewAge Energy Solutions
    $ $ $ $ $
    equalizer $25,000+
    group50 - 249 Employees
    place Washington, DC
    5.0
    5.0
    1 Clutch review
  • 4

    MaxBPO

    Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

    Notable Project

    MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

    "They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

    Former clients
    Digiperform
    Bisnode Central Europe
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Silver Spring, MD
    5.0
    5.0
    2 Clutch reviews
  • 5

    Bay Business Group

    Bay Business Group is a voice services firm based in Falls Church, Va. The team of 12 specializes in FAO, non-voice BPO/back office services and voice services. They work with clients primarily in the non-profit industry.

    Notable Project

    Bay Business Group worked on payment processing for an IT company. The client was appreciative of their work throughout the project.

    “This service is necessary for the company, and we are very satisfied. It helps us save time and money.” – Director, IT Company

    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Falls Church, VA
    4.5
    4.5
    3 Clutch reviews
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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