GoVivace Inc

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AI company GoVivace was founded in 2009. Their small team is in McLean, Virginia and Greater Noida, India. GoVivace offers Artificial Intelligence, call center services, and translation.

Client Insights

Industry Expertise

Education

20%

eCommerce

20%

Information technology

15%

Telecommunications

15%

Financial services

10%

Hospitality & leisure

10%

Retail

10%

Client Size Distribution

Small Business (<$10M) 40%

Midmarket ($10M - $1B) 30%

Enterprise (>$1B) 30%

Common Project Size

This provider does not have any client reviews.

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
1 Review

GoVivace Inc. was contracted by an IT company seeking a Speech Analytics and Auto QA solution. The client, a system integrator for contact centers and BPOs, discovered GoVivace through an online search and was attracted by the company's high ratings, budget-friendly pricing, and high visibility in search results. The project involved the implementation of GoVivace's CallAI solution, which provides quantitative quality metrics for call quality assessment, among other features. The solution required a degree of customization and setup, for which the client received training and support from the 2-5 GoVivace employees assigned to the project. After a two-month transition period, the client reported a great user experience and praised the product's support. The CallAI solution has allowed the client to track progress and identify areas for improvement quickly, enhancing the overall performance of their team.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0