GoVivace Inc
visit site- $1,000+
- 10 - 49 employees
- McLean, VA
Client Insights
Industry Expertise
20%
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15%
15%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 30%
Common Project Size
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Clients
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Highlights from Recent Projects
GoVivace Inc. was hired by a system integrator for contact centers and BPOs to develop a custom software solution. The company was specifically looking for a Speech Analytics and Auto QA solution. GoVivace was chosen due to their high ratings, budget-friendly pricing, and prominent position in Google search results. A team of 2-5 employees from GoVivace worked on this project, delivering the CallAI solution. This product provided the client with the ability to examine quantitative quality metrics for various call quality assessment criteria, which greatly facilitated tracking progress and identifying areas for improvement. It also offered standard features for call research, sentiment analysis, speaking rate analysis, and word cloud generation. While some features worked immediately, the quality metrics dashboard needed custom setup, for which the client received training and support. The transition took about two months, but the user experience and product support received afterwards were highly satisfactory.