Top 10 Business Processes Outsourcing (BPO) Companies in Charlotte

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Top 10 Business Processes Outsourcing (BPO) Companies in Charlotte

July 2022

Looking for a top business process outsourcing company in Charlotte?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best Charlotte BPO Services

  • 1
    • $1,000+
    • 10 - 49 employees
    • Huntersville, NC

    Launched in 2010, S & E Group, LLC is a human resources company. They are headquartered in Huntersville, North Carolina; Slocomb, Alabama; Orange Park, Florida and Wichita, Kansas and have a small team. The agency specializes in HR services, non-voice bpo/back office services, and voice services.

    Industries

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  • 2
    • Undisclosed
    • 50 - 249 employees
    • Charlotte, NC
    Gungho Marketing , an email marketing and sales outsourcing company, is based in , United Kingdom. The firm offers email marketing and sales outsourcing and has a midsize team.The firm was established in 2007.

    Industries

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  • 3
    • Scheduling

      4.4
    • Quality

      4.6
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Gastonia, NC

    AnswerLive is a call center and BPO agency founded in 1982. They have headquarters in Gastonia, N.C. and additional offices in Grants Pass, Ore. and Lubbock, Texas. Their team of 11 specialists offers voice services and non-voice BPO primarily to small businesses. 
     

    Clients

    • Robert R. McGill Air Conditioning INC

    Notable Project

    AnswerLive provided call center services for an air conditioning service company. They supply after-hours live operators who converse with customers and gather information, which then gets relayed to the client’s on-service technician. Through this service, the client doesn’t lose the crucial clients who contact the company after the office closes each day.

    “We receive an average of six calls per day after hours. During the summer months, the amount of after-hours activity and number of calls can rise. The loss of revenue from all these missed calls per day would be extraordinary if we didn’t have Answerlive’s support.” – Manager, Air Conditioning Service Company
     

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  • 4
    • Undisclosed
    • 50 - 249 employees
    • Charlotte, NC

    Since starting out in 2004, Rize has expanded to several locations across the globe, including Charlotte, NC, California, Australia, and India. They have established themselves as a global leader in web and mobile development, but their team of 23 also does IT consulting, strategy, data management, and cloud services. 

    Clients

    • appminds
    • ilabs

    Notable Project

    An anonymous advice sharing platform needed help getting on their feet, and decided to hire Rize. They did web development using PHP and also created their iOS and Android apps. 

     

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  • 5
    • Undisclosed
    • 10 - 49 employees
    • Charlotte, NC

    Stratifyd is an artificial intelligence company established in 2015. The small team provides Artificial Intelligence, voice services, and marketing strategy. The firm is headquartered in Charlotte, North Carolina.

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  • 6
    • $10,000+
    • 10 - 49 employees
    • Cornelius, NC

    Answering service company ProphetLogic was launched in 2017. Their small team is headquartered in Allentown, Pennsylvania and focuses on voice services.

    Industries

    Notable Project

    ProphetLogic is helping an information security company figure out the best accounts to target based on the client’s offerings. They supplement their marketing expertise by providing an outsourced sales team.

    "They are the most results-oriented vendor we have ever worked with. They care about the success of our business."

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  • 7
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $50,000+
    • 250 - 999 employees
    • Salisbury, NC

    GCS Agents is a contact center firm in Salisbury, N.C., founded in 2001. The team of 300 specializes in voice services, consulting, and BPO services for its majority midmarket clients across multiple industries. 

    Industries

    Notable Project

    GCS Agents provided security consulting and analytics for an energy company's database servers. As a result, the client's security services and communication vastly improved, reducing its hours and money spent on the task.  

    "The data security and communications outside of my internal database was and is very excellent. I would love to give their name but I don't do that for security reasons." – IT Executive, Energy Company

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  • 8
    • Undisclosed
    • Freelancer employees
    • Charlotte, NC

    Swarm Strategy Co, a corporate training company, was founded in 2020. The small team provides corporate training, business consulting, and non-voice bpo/back office services. The agency is located in Oakland, California.

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  • 9
    • $5,000+
    • 2 - 9 employees
    • Charlotte, NC

    BluemanDigital.com is a PPC company. They specialize in pay per click, search engine optimization, web design, voice services, and more and were established in 2001. Their small team is located in Charlotte, North Carolina.

    Industries

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  • 10
    • Undisclosed
    • 10 - 49 employees
    • Boiling Springs, SC
    Answering service Bidslot Marketing, LLC was established in 2009. The small Boiling Springs, South Carolina-based team specializes in call center services.
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  • 11
    • $1,000+
    • 50 - 249 employees
    • Charlotte, NC

    Datascribe LPO is a legal services and solutions provider based in Charlotte, NC with satellite offices in Whitby, Canada, and Bangalore, India. Founded in 2005, Datascribe and its sole proprietor provide non-voice BPO/back office services and voice/call center services to attorneys and law firms in the USA, Canada, and India.

    Industries

    Notable Project

    Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

    "They compare well to others" - Manager, Healthcare Provider

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Need help selecting a company?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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