Top 40 Inbound Call Centers in Australia

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Top 40 Inbound Call Centers in Australia

October 2022

Looking for a top inbound call center in Australia?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in Australia. 

List of the Best Australia Inbound Call Center Companies

  • 1
    • $1,000+
    • 2 - 9 employees
    • Smeaton Grange, Australia

    Turn Key Receptionist is a voice services agency located in Smeaton Grange, Australia. Founded in 2016, they have approximately 5 employees who focus on small business clients. They provide voice services.

    Clients

    • H3C Plus

    Industries

    Notable Project

    Turn Key Receptionist provided virtual receptionist services for a digital door lock company. Their work included inbound calls and some outbound calls following a script.

    “Customers would always comment on how friendly they were.”

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  • 2
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      3.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Chatswood, Australia

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients

    • MaMa Ka'Z

    Industries

    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

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  • 3
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Sydney, Australia

    Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

    Notable Project

    A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

    "They have a reputation for the high quality of staff and service."

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  • 4
    • $5,000+
    • 10 - 49 employees
    • Scoresby, Australia

    Established in 2014, Lead Express is an answering service company. They are based in Scoresby, Australia and have a small team. Their services include voice services, email marketing, market research, pay per click, and more.

    Industries

    Notable Project

    A software solutions provider hired Lead Express to generate leads. Along with scoping out and eliminating disinterested prospects, the team helps the client conduct webinars and invite attendees.

    "Lead Express knows and understands our business. They reach out to prospects in the same manner that we would."

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  • 5
    • $250,000+
    • 1,000 - 9,999 employees
    • West Perth, Australia

    TSA Group is a large non-voice bpo/back office services and call center company. The West Perth, Australia-based firm was founded in 1997. Their team focuses on non-voice bpo/back office services and voice services.

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  • 6
    • $25,000+
    • 50 - 249 employees
    • Manly Vale, Australia

    Forrest Marketing Group, a midsize answering service, is located in Manly Vale, Australia. Launched in 2006, the team specializes in voice services.

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  • 7
    • $1,000+
    • 10,000+ employees
    • Melbourne, Australia

    TeleTech is an answering service company established in 1982. Their large team is based in Englewood, Colorado and Melbourne, Australia and focuses on voice services.

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  • 8
    • $1,000+
    • 50 - 249 employees
    • West Melbourne, Australia

    Oracle CMS, a call center, was launched in 2005. Their midsize team is located in West Melbourne, Australia and offers voice services, social media marketing, and web development.

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  • 9
    • $1,000+
    • 50 - 249 employees
    • Melbourne, Australia

    24x7 Direct is a midsize telephone answering service. Established in 2001, the team specializes in voice services. The company is located in Melbourne, Australia.

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  • 10
    • $1,000+
    • 50 - 249 employees
    • Brisbane City, Australia

    Established in 2008, Fonebox is a midsize call center in Brisbane City, Australia. Their services include voice services.

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  • 11
    • $1,000+
    • 1,000 - 9,999 employees
    • Surry Hills, Australia

    Call center service OneContact was established in 2002. Their large team is based in Surry Hills, Australia. OneContact provides voice services and non-voice bpo/back office services.

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  • 12
    • $10,000+
    • 1,000 - 9,999 employees
    • Surry Hills, Australia
    Unity4 is an answering service company founded in 2000. They are based in Surry Hills, Australia and Bridgnorth, United Kingdom and have a large team. The agency offers call center services, customer service outsourcing, sales outsourcing, marketing strategy, and more.

    Industries

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  • 13
    • $1,000+
    • 10 - 49 employees
    • Sydney, Australia

    Virtual Reception is a non-voice bpo/back office services and answering service company launched in 2014. They are in Sydney, Australia and Brisbane City, Australia and have a small team. The company specializes in non-voice bpo/back office services and voice services.

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  • 14
    • $1,000+
    • 250 - 999 employees
    • Melbourne, Australia

    In Melbourne, Australia, Startek Australia is a human resources firm. The company provides HR services, non-voice bpo/back office services, voice services, and transcription and is midsize.The company was launched in 1995.

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  • 15
    • $1,000+
    • 10 - 49 employees
    • Melbourne, Australia

    I3R Outsourcing, a call center company, is located in Melbourne, Australia. They provide voice services and were founded in 2014.

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  • 16
    • $1,000+
    • 250 - 999 employees
    • North Sydney, Australia

    Headquartered in North Sydney, Australia and Seaford, Australia, CDM Direct is a non-voice bpo/back office services and telephone answering service. The agency provides non-voice bpo/back office services and voice services and is midsize.The agency was established in 1991.

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  • 17
    • $1,000+
    • 1,000 - 9,999 employees
    • Southbank, Australia

    Stellar is a large non-voice bpo/back office services company in Southbank, Australia. Established in 1998, the team focuses on non-voice bpo/back office services, HR services, voice services, and business consulting.

    Industries

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  • 18
    • $1,000+
    • 10 - 49 employees
    • Heidelberg West, Australia

    TMC is a non-voice bpo/back office services and call center. Their small team is based in Heidelberg West, Australia and focuses on non-voice bpo/back office services and voice services. The agency was launched in 1974.

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  • 19
    • $5,000+
    • 10 - 49 employees
    • Melbourne, Australia

    Established in 2015, LeadCallers is a call center company. Their small team is located in Melbourne, Australia and specializes in voice services, direct marketing, and social media marketing.

    Industries

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  • 20
    • Undisclosed
    • 10 - 49 employees
    • Sydney, Australia

    MAX Carpet Cleaning Sydney is a small Sydney, Australia-based customer service outsourcing company. The team offers customer service outsourcing.

    Industries

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  • 21
    • $1,000+
    • 10 - 49 employees
    • Lane Cove West, Australia

    Your Phones Covered is a small non-voice bpo/back office services and call center company. Founded in 2010, the company is in Lane Cove West, Australia. Their team provides non-voice bpo/back office services and voice services.

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  • 22
    • Undisclosed
    • 250 - 999 employees
    • Botanic Ridge, Australia

    Headquartered in Botanic Ridge, Australia, New Media Services is a midsize non-voice bpo/back office services company. Founded in 2012, the team offers non-voice bpo/back office services, voice services, graphic design, logo, and more.

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  • 23
    • Undisclosed
    • 10 - 49 employees
    • Belmore, Australia

    Small non-voice bpo/back office services company Smart Offshore Solutions, is headquartered in Belmore, Australia. Established in 2016, the team focuses on voice services, non-voice bpo/back office services, accounting, and graphic design.

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  • 24
    • Undisclosed
    • 2 - 9 employees
    • Queens Park, Australia

    Matchboard is a phone answering service located in Sydney, Australia. The small agency was founded in 2012. Their services include voice services, non-voice bpo/back office services, and HR services.

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  • 25
    • Undisclosed
    • 10 - 49 employees
    • Adelaide, Australia
    Opal Cleaning Adelaide is a small Adelaide, Australia-based customer service outsourcing company. Their services include customer service outsourcing.

    Industries

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  • 26
    • Undisclosed
    • 50 - 249 employees
    • Adelaide, Australia

    Non-voice bpo/back office services and call center service Contact 121 is in Adelaide, Australia. The midsize company was founded in 2002. Their team provides non-voice bpo/back office services and voice services.

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  • 27

    Worked with Eco Commercial Cleaning Melbourne?

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    • Undisclosed
    • 10 - 49 employees
    • Noble Park, Australia
    Eco Commercial Cleaning Melbourne, a customer service outsourcing company, was established in 2010. In Noble Park, Australia, their small team offers customer service outsourcing.

    Industries

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  • 28
    • $5,000+
    • 10 - 49 employees
    • Lisarow, Australia

    VA World Outsourcing is a non-voice bpo/back office services company. Their small team is located in Lisarow, Australia. Their services include non-voice bpo/back office services, voice services, business consulting, other application development, and more. The agency was founded in 2010.

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  • 29
    • Undisclosed
    • 50 - 249 employees
    • Campbelltown, Australia

    AR Data is a big data analytics company launched in 2020. The firm focuses on BI & big data consulting & SI, non-voice bpo/back office services, voice services, translation, and more and has a midsize team. The firm is in Campbelltown, Australia and Lenah Valley, Australia.

    Industries

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  • 30
    • Undisclosed
    • 10 - 49 employees
    • Sydney, Australia

    Wopno Outsourcing Services is a non-voice bpo/back office services company. Founded in 2016, the team offers non-voice bpo/back office services, voice services, accounting, custom software development, and more. Their small firm is based in Sydney, Australia.

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