Top 50 Inbound Call Centers in Australia

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Top 50 Inbound Call Centers in Australia

April 2023

Looking for a top inbound call center in Australia?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in Australia. 

List of the Best Australia Inbound Call Center Companies

  • 1
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 2 - 9 employees
    • Queens Park, Australia
    Matchboard is a phone answering service located in Sydney, Australia. The small agency was founded in 2012. Their services include voice services, non-voice bpo/back office services, and HR services.

    Industries

    Notable Project

    Matchboard provided call center services for a veterinary clinic, taking over overflow calls and providing support on an after-hours basis. 

    "Without their knowledge, we likely ended up with a bad fit for a supplier."

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  • 2
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Sydney, Australia

    Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

    Notable Project

    A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

    "They have a reputation for the high quality of staff and service."

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  • 3
    • $1,000+
    • 2 - 9 employees
    • Smeaton Grange, Australia

    Turn Key Receptionist is a voice services agency located in Smeaton Grange, Australia. Founded in 2016, they have approximately 5 employees who focus on small business clients. They provide voice services.

    Clients

    • H3C Plus

    Industries

    Notable Project

    Turn Key Receptionist provided virtual receptionist services for a digital door lock company. Their work included inbound calls and some outbound calls following a script.

    “Customers would always comment on how friendly they were.”

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  • 4
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      3.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Chatswood, Australia

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients

    • MaMa Ka'Z

    Industries

    Notable Project

    Swivot BPO provided offshore customer service for a food company. After a series of workshops, the team was trained on a series of processes and IT tools.

    "The company is young, but has a very good knowledge of what the client needs."

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  • 5
    • $5,000+
    • 10 - 49 employees
    • Scoresby, Australia

    Established in 2014, Lead Express is an answering service company. They are based in Scoresby, Australia and have a small team. Their services include voice services, email marketing, market research, pay per click, and more.

    Industries

    Notable Project

    Lead Express handles the lead generation needs of a management consulting company. The team has created a campaign including a campaign strategy session that defines the content and messaging.

    "They can gain introductions and success of the campaign which exceeds our expectations."

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  • 6
    • $25,000+
    • 50 - 249 employees
    • Manly Vale, Australia
    Forrest Marketing Group, a midsize answering service, is located in Manly Vale, Australia. Launched in 2006, the team specializes in voice services.
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  • 7
    • $5,000+
    • 10 - 49 employees
    • Melbourne, Australia
    Evolved Contact is a small phone answering service and sales outsourcing company based in Melbourne, Australia. They focus on call center services and sales outsourcing and were established in 2014.

    Clients

    • Simonds Homes
    • Optus
    • Health.com.au
    • Cleanaway
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  • 8
    • $250,000+
    • 1,000 - 9,999 employees
    • West Perth, Australia
    TSA Group is a large non-voice bpo/back office services and call center company. The West Perth, Australia-based firm was founded in 1997. Their team focuses on non-voice bpo/back office services and voice services.
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  • 9
    • $5,000+
    • 10 - 49 employees
    • Melbourne, Australia
    Established in 2015, LeadCallers is a call center company. Their small team is located in Melbourne, Australia and specializes in voice services, direct marketing, and social media marketing.

    Industries

    Visit Site
  • 10
    • $1,000+
    • 50 - 249 employees
    • West Melbourne, Australia
    Oracle CMS, a call center, was launched in 2005. Their midsize team is located in West Melbourne, Australia and offers voice services, social media marketing, and web development.
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  • 11

    Worked with Serviced offices International?

    Leave a review
    Visit Site
    • $1,000+
    • 10 - 49 employees
    • Chatswood, Australia
    Serviced offices International is an answering service company. They provide call center services and were launched in 1999. Their small team is Chatswood, Australia-based.

    Industries

    Visit Site
  • 12
    • $10,000+
    • 1,000 - 9,999 employees
    • Surry Hills, Australia
    Unity4 is an answering service company founded in 2000. They are based in Surry Hills, Australia and Bridgnorth, United Kingdom and have a large team. The agency offers call center services, customer service outsourcing, sales outsourcing, marketing strategy, and more.

    Industries

    Visit Site
  • 13
    • Undisclosed
    • 10 - 49 employees
    • Sydney, Australia

    MAX Carpet Cleaning Sydney is a small Sydney, Australia-based customer service outsourcing company. The team offers customer service outsourcing.

    Industries

    Visit Site
  • 14
    • Undisclosed
    • 10 - 49 employees
    • Frenchs Forest, Australia
    Telemarketing Professioanls is a call center based in Dee Why, Australia. Founded in 2010, the small team provides voice services.

    Industries

    Notable Project

    Telemarketing Professionals provided appointment-setting support for an IT services company. They helped with monthly campaigns. 

    "It was an awesome engagement."

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  • 15
    • Undisclosed
    • 250 - 999 employees
    • Botanic Ridge, Australia
    Headquartered in Botanic Ridge, Australia, New Media Services is a midsize non-voice bpo/back office services company. Founded in 2012, the team offers non-voice bpo/back office services, voice services, graphic design, logo, and more.
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  • 16
    • Undisclosed
    • 50 - 249 employees
    • Campbelltown, Australia
    AR Data is a big data analytics company launched in 2020. The firm focuses on BI & big data consulting & SI, non-voice bpo/back office services, voice services, translation, and more and has a midsize team. The firm is in Campbelltown, Australia and Lenah Valley, Australia.

    Industries

    Visit Site
  • 17
    • $1,000+
    • 250 - 999 employees
    • Melbourne, Australia
    In Melbourne, Australia, Startek Australia is a human resources firm. The company provides HR services, non-voice bpo/back office services, voice services, and transcription and is midsize.The company was launched in 1995.
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  • 18
    • Undisclosed
    • 10 - 49 employees
    • Adelaide, Australia
    Opal Cleaning Adelaide is a small Adelaide, Australia-based customer service outsourcing company. Their services include customer service outsourcing.

    Industries

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  • 19
    • $5,000+
    • 10 - 49 employees
    • Lisarow, Australia
    VA World Outsourcing is a non-voice bpo/back office services company. Their small team is located in Lisarow, Australia. Their services include non-voice bpo/back office services, voice services, business consulting, other application development, and more. The agency was founded in 2010.
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  • 20
    • $5,000+
    • 50 - 249 employees
    • Chester Hill, Australia
    Employ Remote Pty. Ltd. Is a midsize Chester Hill, Australia-based non-voice bpo/back office services company. Their services include non-voice bpo/back office services, voice services, custom software development, ux/ui design, and more.

    Industries

    Visit Site
  • 21

    Worked with Eco Commercial Cleaning Melbourne?

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    Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Noble Park, Australia
    Eco Commercial Cleaning Melbourne, a customer service outsourcing company, was established in 2010. In Noble Park, Australia, their small team offers customer service outsourcing.

    Industries

    Visit Site
  • 22

    Worked with Auxilio Business Solutions Pty Ltd?

    Leave a review
    Visit Site
    • $1,000+
    • 10 - 49 employees
    • Riverstone, Australia
    Established in 2008, Auxilio Business Solutions Pty Ltd is a small back office outsourcing company. Their team specializes in back office outsourcing, graphic design, call center services, web design, and more. The company is located in Riverstone, Australia.
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  • 23
    • Undisclosed
    • 10 - 49 employees
    • Sydney, Australia
    Wopno Outsourcing Services is a non-voice bpo/back office services company. Founded in 2016, the team offers non-voice bpo/back office services, voice services, accounting, custom software development, and more. Their small firm is based in Sydney, Australia.
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  • 24
    • $1,000+
    • 10 - 49 employees
    • Sydney, Australia
    Virtual Reception is a non-voice bpo/back office services and answering service company launched in 2014. They are in Sydney, Australia and Brisbane City, Australia and have a small team. The company specializes in non-voice bpo/back office services and voice services.
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  • 25
    • $1,000+
    • 50 - 249 employees
    • Brisbane City, Australia
    Established in 2008, Fonebox is a midsize call center in Brisbane City, Australia. Their services include voice services.
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  • 26
    • $1,000+
    • 10 - 49 employees
    • Melbourne, Australia
    I3R Outsourcing, a call center company, is located in Melbourne, Australia. They provide voice services and were founded in 2014.
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  • 27
    • $1,000+
    • 10,000+ employees
    • Melbourne, Australia

    TeleTech is an answering service company established in 1982. Their large team is based in Englewood, Colorado and Melbourne, Australia and focuses on voice services.

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  • 28
    • $1,000+
    • 250 - 999 employees
    • North Sydney, Australia
    Headquartered in North Sydney, Australia and Seaford, Australia, CDM Direct is a non-voice bpo/back office services and telephone answering service. The agency provides non-voice bpo/back office services and voice services and is midsize.The agency was established in 1991.
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  • 29
    • $1,000+
    • 50 - 249 employees
    • Melbourne, Australia
    24x7 Direct is a midsize telephone answering service. Established in 2001, the team specializes in voice services. The company is located in Melbourne, Australia.
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  • 30
    • $1,000+
    • 1,000 - 9,999 employees
    • Surry Hills, Australia
    Call center service OneContact was established in 2002. Their large team is based in Surry Hills, Australia. OneContact provides voice services and non-voice bpo/back office services.
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