Internut Sdn. Bhd. is a creative digital agency headquartered in Kuala Lumpur, Malaysia. Founded in 2005, they operate with a small team of 5 employees to provide mobile app development, web development, and video production to their clients.
Internut Sdn. Bhd. developed a mobile app for an AI reservation management solution. This app would manage bookings for the client, reducing the workload of their call center and improving the customer service experience for users. Thanks to Internut, the client was able to reduce the workload of their call center and optimize their internal resources for other projects.
“Within the first two months of the app’s release, we saw a 40% reduction in the number of booking calls to our call center. This allowed our team to focus more on the hospitality aspect with remarketing and rewards.” – Founder, AI Reservation Management Solution