The Best Back Office BPO Firms in Mumbai

Looking for a top non-voice BPO service provider in Mumbai?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.

To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in Mumbai. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Mumbai Back Office BPO Firms

  • 1

    VSynergize

    Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries. 

    Notable Project

    The team at Vsynergize partnered with a telecommunications company to provide telemarketing solutions that would improve customer relations while recording data on customer needs and wants. They provided call center services on behalf of the client in order to interact with customers and used the resulting data to make telemarketing recommendations to the client. The client was impressed with the teamwork and organization that Vsynergize displayed throughout the project. 

    "I find them very stable and very good with great teamwork. I really like this company." —Business Development Executive, Telecommunications Company 

    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Kalyan, India
    4.5
    4.5
    5 Clutch reviews
    Visit site
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  • 2

    VirtusaPolaris

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

    Former clients
    Pegasystems
    JPMorgan
    AIG
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Mumbai, India
    5.0
    5.0
    2 Clutch reviews
    Awards

    American Business Awards: Most Innovative Technology Company of the Year (2017), , Pega Partner Award (2017 , Gold Stevie Winner (2017)

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  • 3

    Direction Software Solutions

    Direction Software Solutions is a business consultancy based in Mumbai, India. Since 1999, their current team of over 800 has been specializing in IT managed services, custom software development and non-voice BPO services. They primarily serve midmarket clients in the financial services, media and real estate industries. 

    Notable Project

    Direction Software Solutions provides ongoing development services for an online retailer. The functionality they provided led to simple product allocation and efficient tracking. The client prides Direction Software Solutions on their industry knowledge and responsiveness.

    "Direction Software Solutions' knowledge regarding our business models has been a big advantage for us as a company." – Head of Supply Chain Management, Online Retailer

    Former clients
    Barclays
    Hermes
    Karhoo
    Little Emperors
    $ $ $ $ $
    equalizer $10,000+
    group250 - 999 Employees
    place Mumbai, India
    4.3
    4.3
    2 Clutch reviews
    Visit site
  • 4

    Athena BPO

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Mumbai, India
    3.0
    3.0
    1 Clutch review
    Awards

    4x Best Service Partner , Net Promoter Score

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  • 5

    Swivelt

    Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries. 

    Notable Project

    Swivelt did Salesforce integration and created a new CRM for an IT company. Their workflow was effective and their team delivered quickly. 

    "They made great software that makes the sales team's lives easier." – Business Development Manager, IT Services Company

    Former clients
    NetApp
    StarHub
    Boost e-Wallet
    GMI
    $ $ $ $ $
    equalizer $100,000+
    group10 - 49 Employees
    place Mumbai, India
    5.0
    5.0
    2 Clutch reviews
    Visit site
  • 6

    Nisos Health

    Nisos Technologies is a digital innovation lab headquartered in Navi Mumbai, India with an office in Brooklyn, NY. Founded in 2012 and currently employing around 25 professionals, Nisos works primarily with small businesses in the health care and medical industries. The team specializes in web development and mobile app development services.

    Notable Project

    Nisos worked with an organic grocery store in developing a website and mobile app that aims to provide store inventory in real time. Nisos provided hours of free consultations and provided innovative solutions throughout the project.

    "Nisos Technologies was knowledgeable and very quick to respond." - CEO, Organic Grocery

    Former clients
    Amazon
    vFit Technologies
    Gigaspaces
    Mt Sinai Hospitals
    $ $ $ $ $
    equalizer $10,000+
    group50 - 249 Employees
    place Navi Mumbai, India
    4.9
    4.9
    8 Clutch reviews
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  • 7

    StatByte Marketing Solutions

    StatByte Marketing Solutions is a marketing firm based in Navi Mumbai, India, and founded in 2019. Their team of over 10 offers voice services, back-office services, and market research solutions for various clients. They work with small and mid-market firms.

    Notable Project

    StatByte Marketing Solutions provided marketing and advertising services for an architectural company. The company was looking to expand their clientele. StatByte Marketing Solutions’ work was met with positive feedback.

    “Efficient.” - CEO, Architectural Company

    Former clients
    Gridlines LLP
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Navi Mumbai, India
    4.3
    4.3
    2 Clutch reviews
    Visit site
  • 8

    Custex

    Since its founding in 2019, the Mumbai-based team of about 50 at Custex has already become an established e-commerce service provider. They focus primarily on e-commerce development, non-voice BPO/back office services, and content marketing.

    Notable Project

    The Custex team provides management and writing for all product descriptions on the website of an online grocery supermarket, helping to add and modify products whenever necessary. They have delivered 500 product descriptions so far and meet all of the client's requirements for the project.

    "Project management is handled nicely. We communicate twice a week. The turnaround time is as expected." — Content Manager, Grocery Company

    Former clients
    Amazon - India
    Jumia - Africa
    Bigbasket
    Tatacliq
    $ $ $ $ $
    equalizer $50,000+
    group10 - 49 Employees
    place Mumbai, India
    4.8
    4.8
    3 Clutch reviews
    Visit site
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT