Top 40 Inbound Call Centers in Boston

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Top 40 Inbound Call Centers in Boston

August 2022

Looking for a top inbound call center in Boston?

Inbound call centers can make all the difference to your business.

To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in Boston. 

List of the Best Boston Inbound Call Center Companies

  • 1
    • $10,000+
    • 1,000 - 9,999 employees
    • Cambridge, MA

    Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.

    Clients

    • Ministry of Supply
    • Public Rec
    • BloomNation

    Notable Project

    Peak Support provides customer support through Facebook and Zendesk for a wholesale and manufacturing company. They also are working on a customer feedback loop, collecting data from several funnels.

    “Their passion and energy in listening to, and solving, people’s issues, sets them apart from the competition.”

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  • 2
    • Scheduling

      4.6
    • Quality

      4.6
    • Cost

      4.6
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Beverly, MA

    OnBrand24 is a call center services company from Beverly, Mass. with offices in Savannah, Ga., Portsmouth, N.H., and Boston. It was founded in 1980 and has grown to a team of about 225 employees. OnBrand24 offers both voice services and non-voice/BPO back office services to mid-size and large enterprise clients.

    Clients

    • Southwest Indian Foundation
    • Alpha Software
    • Enservio

    Industries

    Notable Project

    A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

    "Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

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  • 3
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Canton, MA

    DelonApps is an IT staff augmentation company. The small Lagos, Nigeria-based company was founded in 2018. Their services include IT staff augmentation, voice services, HR services, non-voice bpo/back office services, and more.

    Industries

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  • 4
    • $1,000+
    • 1,000 - 9,999 employees
    • Watertown, MA

    AthenaHealth is a non-voice bpo/back office services company. They are in Watertown, Massachusetts; San Francisco, California; Princeton, New Jersey and Belfast, Maine and have a large team that focuses on non-voice bpo/back office services and voice services. The agency was founded in 1997.

    Industries

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  • 5
    • $1,000+
    • 250 - 999 employees
    • Boston, MA

    Call center service Continuum Managed Services was founded in 2005. They are in Boston, Massachusetts and have a midsize team. Their services include voice services, non-voice bpo/back office services, enterprise app modernization, and IT managed services.

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  • 6
    • Undisclosed
    • 250 - 999 employees
    • Lexington, MA

    Based in Lexington, Massachusetts, iBasis is a phone answering service and IoT development company. The midsize team focuses on voice services and IoT development. The company was launched in 1996.

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  • 7
    • Undisclosed
    • 10 - 49 employees
    • Boston, MA

    Votacall is a cloud consulting & SI company. Located in Boston, Massachusetts, their small team offers cloud consulting & SI, non-voice bpo/back office services, and voice services. The agency was launched in 2005.

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  • 8
    • Undisclosed
    • 50 - 249 employees
    • Braintree, MA

    Established in 2009, Invoice Cloud, Inc. Is a non-voice bpo/back office services and call center company. They are headquartered in Braintree, Massachusetts and have a midsize team. The company focuses on non-voice bpo/back office services and voice services.

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  • 9
    • Undisclosed
    • 50 - 249 employees
    • Boston, MA
    ECHO Contact Center, a telephone answering service, is based in Boston, Massachusetts and Zagreb, Croatia. Founded in 2001, the midsize team offers call center services, back office outsourcing, and customer service outsourcing.
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  • 10
    • Undisclosed
    • 50 - 249 employees
    • Boston, MA

    Cogito Corp, an artificial intelligence development company, is headquartered in Boston, Massachusetts. The midsize firm was founded in 2007. Their services include Artificial Intelligence, BI & big data consulting & SI, non-voice bpo/back office services, and voice services.

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  • 11
    • Undisclosed
    • 50 - 249 employees
    • Boston, MA

    Headquartered in Boston, Massachusetts and Leicester, United Kingdom, CloudCall is a HR agency. The midsize team specializes in HR services, voice services, cloud consulting & SI, and CRM consulting and SI and was founded in 1999.

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  • 12
    • Undisclosed
    • 50 - 249 employees
    • Waltham, MA

    Call center business.com was founded in 1992. Their midsize team is in Waltham, Massachusetts. Their services include voice services, content marketing, marketing strategy, and pay per click.

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  • 13
    • Undisclosed
    • 2 - 9 employees
    • Quincy, MA

    Founded in 2003, APC Integrated is a small answering service. Their team focuses on voice services, cloud consulting & SI, search engine optimization, and web design. The company is headquartered in Quincy, Massachusetts.

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  • 14
    • $1,000+
    • 1,000 - 9,999 employees
    • Westborough, MA

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 15
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Westford, MA

    Ekaru is an IT firm founded in Westford, Mass. in 2001 with no more than 50 employees. They specialize in IT managed services, cybersecurity, and IT strategy consulting services for small and medium-sized companies across various industries.

    Clients

    • Max Bauer, CPA, MST

    Industries

    Notable Project

    Ekaru provided software monitoring services for a CPA. Ekaru also hosted their email and set up workstations for them. The CPA relies on Ekaru to keep their work timely.

    “They help me when I need the help, they’re pretty good with communications, they invite me to webinars, so I think they do a good job for their clients.” - CPA

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  • 16
    • Undisclosed
    • 50 - 249 employees
    • Marlborough, MA

    Established in 2011, BCS CallProcessing Inc. Is a non-voice bpo/back office services and telephone answering service. The firm provides non-voice bpo/back office services and voice services and has a midsize team. The firm is headquartered in Marlborough, Massachusetts.

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  • 17
    • $1,000+
    • 50 - 249 employees
    • Marlborough, MA

    In Marlborough, Massachusetts, Blue Cod Technologies is a non-voice bpo/back office services company. The midsize firm was launched in 2000. Their services include non-voice bpo/back office services, voice services, and IT managed services.

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  • 18
    • Undisclosed
    • 50 - 249 employees
    • Shrewsbury, MA

    Non-voice bpo/back office services and answering service UHealthSolutions is based in Shrewsbury, Massachusetts. The company focuses on non-voice bpo/back office services and voice services and is midsize.The company was launched in 2001.

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  • 19
    • Undisclosed
    • 250 - 999 employees
    • Pawtucket, RI

    Tunstall Americas is a telephone answering service. They are based in Pawtucket, Rhode Island and have a midsize team. Their team provides voice services.

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  • 20
    • Undisclosed
    • 10 - 49 employees
    • Smithfield, RI

    Commercial Solutions is a Smithfield, Rhode Island-based answering service company. The small firm was launched in 2002. Their services include voice services.

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  • 21
    • Undisclosed
    • 10 - 49 employees
    • Exeter, NH

    IT managed services and phone answering service Global Network Systems, Inc. Was founded in 1989. Their small team is headquartered in Exeter, New Hampshire. Global Network Systems, Inc. Offers IT managed services and call center services.

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  • 22
    • Undisclosed
    • 2 - 9 employees
    • Bedford, NH

    Callogix, a small answering service company, is headquartered in Bedford, New Hampshire. Their services include voice services.

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  • 23
    • Undisclosed
    • 250 - 999 employees
    • Danvers, MA

    Sumaria Systems, Inc., an answering service, was launched in 1982. They are in Danvers, Massachusetts and have a midsize team. Sumaria Systems, Inc. Focuses on voice services, corporate training, and cybersecurity.

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  • 24
    • Undisclosed
    • 250 - 999 employees
    • Framingham, MA

    Headquartered in Framingham, Massachusetts, Intellitech Solutions is a call center. The midsize team focuses on voice services and email marketing. The firm was established in 2012.

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  • 25
    • Undisclosed
    • 10 - 49 employees
    • Methuen, MA

    ProCall Answering, a small call center, is based in Methuen, Massachusetts. The team offers voice services and non-voice bpo/back office services.

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  • 26
    • Undisclosed
    • 10 - 49 employees
    • Quincy, MA

    Quincy Telemessaging, a call center company, is headquartered in Quincy, Massachusetts. The small company was founded in 1947. Their team specializes in voice services and non-voice bpo/back office services.

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  • 27
    • $1,000+
    • 2 - 9 employees
    • Boston, MA

    Call center company MASCO Services Call Center was founded in 1973. The agency specializes in voice services and has a small team.

    Industries

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  • 28
    • $1,000+
    • 2 - 9 employees
    • Beverly, MA

    MDC Associates is a call center company. The Beverly, Massachusetts-based company was established in 1988. The small team provides voice services, non-voice bpo/back office services, and market research.

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  • 29
    • Undisclosed
    • 10 - 49 employees
    • Framingham, MA

    VIP Connections is an answering service. They are based in Framingham, Massachusetts and have a small team that provides voice services. The company was founded in 2004.

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  • 30

    Worked with Professional First Line Answering Service?

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    • Undisclosed
    • 10 - 49 employees
    • Worcester, MA

    Professional First Line Answering Service is a call center. Their small team is headquartered in Worcester, Massachusetts. Their services include voice services.

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