
Top 60 Phone Answering Services in New York City
September 2023Looking for a top answering service in New York City?
Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.
To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in New York City. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
>List of the Best New York City Answering Services
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1
- Undisclosed
- 50 - 249 employees
- New York, NY
Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.
Clients
- Hafilat Industry LLC
- Safaricom
- Telenor
Industries
Notable Project
Abacus Cambridge Partners performs API customization and integration for a telecommunications provider. The team uses Apigee as the main API gateway and product.
"They’re one of the best vendors I’ve ever worked with."
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2
- $5,000+
- 1,000 - 9,999 employees
- New York, NY
FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.
Industries
Notable Project
A spa club hired FirmsDesk to provide BPO and back-office services, such as customer service, to market the client's company.
"They're doing an overall great job."
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3
- $1,000+
- 10 - 49 employees
- New York, NY
RemoteReps247, a sales outsourcing company, was launched in 2022. Their small team is located in New York, New York. The company offers sales outsourcing, call center services, and customer service outsourcing.
Notable Project
RemoteReps247 provided call canter services for an IT services company. The team was tasked with appointment setting and customer support.
"They exceeded our expectations as well."
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4
- $1,000+
- 50 - 249 employees
- Great Neck Plaza, NY
The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.
Industries
Notable Project
The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams. They've helped build out and iterate on the client's recruitment processes.
“The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”
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5
- $1,000+
- 10,000+ employees
- New York, NY
EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.
Industries
Notable Project
EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.
"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization
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6
- $1,000+
- 1,000 - 9,999 employees
- New York, NY
VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.
Clients
- Pegasystems
- JPMorgan
- AIG
Industries
Notable Project
A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.
"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company
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7
- $1,000+
- 50 - 249 employees
- New York, NY
Pride BPO is a business process optimization firm of around 50 employees. Their headquarters is in New York, with multiple Indian offices in Chennai, Mumbai, and Vadodara. Founded in 2006, they offer voice services to clients in the financial, healthcare, and business industries.
Industries
Notable Project
An insurance carrier hired Pride BPO to increase employee productivity and decrease turnaround time. Pride BPO designed and implemented an outsourced solution to support bookkeeping, cash application, and payroll preparation. The Pride BPO solution achieved a 50% cost savings and reduced turnaround time for the client.
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8
- $1,000+
- 2 - 9 employees
- New York, NY
Joon Joon Answers, a small call center service, is located in New York, New York and Aventura, Florida. Launched in 2000, the team offers voice services, digital strategy, and business consulting.Industries
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9
- $1,000+
- 1,000 - 9,999 employees
- New York, NY
Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.
Clients
- Microsoft
- Cognizant Technology Solutions
Industries
Notable Project
Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.
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10
- Undisclosed
- 250 - 999 employees
- New York, NY
Lexvia Inc. Is a non-voice bpo/back office services and call center service. They focus on non-voice bpo/back office services and voice services and were established in 2011. Their midsize team is New York, New York-based.Industries
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11
- $5,000+
- 50 - 249 employees
- New York, NY
In New York, New York, DigiReps.co is a sales outsourcing company. The midsize agency was launched in 2021. Their services include sales outsourcing, call center services, and business consulting.
Clients
- Technovates LLC
- 99-Minds
- The Art of Online Prosperity
- Extension eComm
Industries
Notable Project
DigiReps.co provides appointment-setting services for a software company. The team performs cold outreach to the client's prospects and schedules B2B appointments, transitioning them to the client's closers.
"They are very responsive and prompt."
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12
- $25,000+
- 2 - 9 employees
- New York, NY
User experience agency and telephone answering service Small Square was founded in 2016. They are headquartered in , United Kingdom and New York, New York and have a small team. Their services include ux/ui design and voice services. -
13
- Undisclosed
- 50 - 249 employees
- Brooklyn, NY
WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based accounting company. They focus on accounting and custom software development and were founded in 2001.Industries
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14
- $1,000+
- 10 - 49 employees
- New York, NY
Gurland Corporation, a non-voice bpo/back office services company, was established in 2017. The company focuses on non-voice bpo/back office services, voice services, and business consulting and has a small team. The company is headquartered in New York, New York and Central Visayas, Philippines.Industries
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15
- Undisclosed
- 2 - 9 employees
- New York, NY
MiaAnswers Virtual Receptionists is a telephone answering service. Their small team is located in San Antonio, Texas and focuses on voice services. The firm was founded in 2020.
Industries
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16
- Undisclosed
- 10 - 49 employees
- New York, NY
Backend Communications, a small human resources agency, is headquartered in Lahore, Pakistan. The team specializes in HR services, non-voice bpo/back office services, voice services, and transcription.Industries
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17
- $1,000+
- 250 - 999 employees
- Queens Village, NY
Zesh Solutions is a digital strategy company founded in 2010. Their midsize team is headquartered in Dhaka, Bangladesh; Dhaka, Bangladesh and Queens Village, New York. The firm specializes in digital strategy, social media marketing, call center services, back office outsourcing, and more. -
18
- $1,000+
- 50 - 249 employees
- New York, NY
NetSet RCM Services is a non-voice bpo/back office services company located in New York, New York and Wilmington, Delaware. The midsize team specializes in non-voice bpo/back office services, voice services, and Artificial Intelligence and was established in 2011.Industries
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19
- Undisclosed
- 50 - 249 employees
- Brooklyn, NY
Campaign Headquarters is a call center company. They are in Brooklyn, New York and have a midsize team that focuses on voice services and non-voice bpo/back office services. The agency was established in 1999. -
20
- $1,000+
- 50 - 249 employees
- New York, NY
Launched in 2021, NEO MD INC is a phone answering service. Located in New York, New York and Milton, Canada, their midsize team focuses on call center services, accounting, and insurance services & brokers.Industries
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21
- $1,000+
- 10,000+ employees
- New York, NY
Conduent is a large New York, New York-based HR company. The team focuses on HR services, non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).
Industries
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22
- $1,000+
- 2 - 9 employees
- New York, NY
Messages Plus is an answering service company. They are in New York, New York and have a small team. Their team focuses on voice services and non-voice bpo/back office services.
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23
- $5,000+
- 1,000 - 9,999 employees
- Mahwah, NJ
DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well.
Clients
- TIME Magazine
- GE Capital Bank
- Special Olympics
Industries
Notable Project
DialAmerica provides outbound calling service for an insurance provider. Their team makes calls to generate leads. The project stretches to around 3,000 hours of calling per month.
"The quality of leads sets them apart from other providers."
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24
- Undisclosed
- 50 - 249 employees
- Newark, NJ
Sabre88, LLC is a non-voice bpo/back office services and telephone answering service established in 2008. Their midsize team is based in Newark, New Jersey. The firm focuses on non-voice bpo/back office services and voice services.
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25
- Undisclosed
- 10 - 49 employees
- Palisades Park, NJ
OUTSOURCETURK, a small call center, is based in Palisades Park, New Jersey. Their services include call center services, back office outsourcing, translation, and customer service outsourcing. -
26
- Undisclosed
- 250 - 999 employees
- Woodbridge Township, NJ
AICOM Solutions is a global outsourcing company founded in 1999. Located in Metuchen, N.J., they have a team of approximately 80 employees. Their services include HR consulting and outsourcing, non-voice BPO/Back office services, and voice services.
Clients
- Bank of America
- IBM
- Microsoft <strong>;</strong>
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27
- Undisclosed
- 50 - 249 employees
- Butler, NJ
Anserve Inc. is a phone answering services provider based in Butler, N.J. The company, founded in 1969, has more than 50 employees and provides voice services to mid-market and small companies and institutions in the medical, consumer products & services, dental, government, legal, and utilities industries.
Clients
- Aspen Medical Associates
Industries
Notable Project
Anserve Inc. provides call center services for a lock and safe company. They answer the phones when the client is out of the office, take customers’ information, and forward it to the client via email.
“My engagement with Anserve Inc. has worked out well.”
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28
- Undisclosed
- 50 - 249 employees
- New York, NY
Habiliss Virtual Assistant Services is a non-voice bpo/back office services company established in 2009. They are headquartered in New York, New York and have a midsize team. The agency specializes in non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), and transcription. -
29
- $1,000+
- 50 - 249 employees
- New Providence, NJ
Founded in 1995, Stafford Communications Group is a telephone answering service. Their midsize team is in New Providence, New Jersey and Rothesay, Canada. Their services include voice services and non-voice bpo/back office services.Industries
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30
- $1,000+
- 250 - 999 employees
- Bethpage, NY
Global Dispatch Management is a midsize telephone answering service headquartered in Bethpage, New York and St. John's, Canada. They offer voice services and non-voice bpo/back office services and were founded in 2007.Industries
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