Top 70 Call Center Services in Boston

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Top 70 Call Center Services in Boston

August 2022

Looking for a top voice service and call center company in Boston?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in Boston. 

List of the Best Boston Voice Services Providers

  • 1
    • $10,000+
    • 1,000 - 9,999 employees
    • Cambridge, MA

    Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.

    Clients

    • Ministry of Supply
    • Public Rec
    • BloomNation

    Notable Project

    Peak Support provides customer support through Facebook and Zendesk for a wholesale and manufacturing company. They also are working on a customer feedback loop, collecting data from several funnels.

    “Their passion and energy in listening to, and solving, people’s issues, sets them apart from the competition.”

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  • 2
    • Undisclosed
    • 10 - 49 employees
    • Rockland, MA

    MoreMeetings.com is a B2B sales appointment company headquartered in Rockland, Mass. Founded in 2001, they have a team of 15 employees. Their main focus lines are voice services and corporate training, primarily for the IT industry.

    Clients

    • Fujitsu
    • Virtana
    • Hitachi
    • & Equinix.

    Industries

    Notable Project

    MoreMeetings.com provided lead generation services for a data analytics company. The team sets up face-to-face business meetings with new clients.

    "They’re the best vendor I’ve ever had the opportunity to work with." – Former Global Account Manager, Data Analytics Company

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  • 3
    • Undisclosed
    • 250 - 999 employees
    • Newton, MA

    INFUSEmedia, an answering service and content marketing company, was founded in 2012. Their midsize team is headquartered in Newton, Massachusetts and provides voice services and content marketing.

    Industries

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  • 4
    • Scheduling

      4.6
    • Quality

      4.6
    • Cost

      4.6
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Beverly, MA

    OnBrand24 is a call center services company from Beverly, Mass. with offices in Savannah, Ga., Portsmouth, N.H., and Boston. It was founded in 1980 and has grown to a team of about 225 employees. OnBrand24 offers both voice services and non-voice/BPO back office services to mid-size and large enterprise clients.

    Clients

    • Southwest Indian Foundation
    • Alpha Software
    • Enservio

    Industries

    Notable Project

    A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

    "Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

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  • 5
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Canton, MA

    DelonApps is an IT staff augmentation company. The small Lagos, Nigeria-based company was founded in 2018. Their services include IT staff augmentation, voice services, HR services, non-voice bpo/back office services, and more.

    Industries

    Notable Project

    DelonApps provides call center services for a healthcare firm. They are tasked with providing reliable customer support 24 hours a day to service international clients. 

    "They have provided affordable and excellent service."
     

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  • 6
    • $1,000+
    • 10 - 49 employees
    • Boston, MA

    IT managed services company Integral Computer Consultants was launched in 2001. Their small team is headquartered in Boston, Massachusetts and Doral, Florida and specializes in IT managed services, IT strategy consulting, cloud consulting & SI, cybersecurity, and more.

    Industries

    Notable Project

    Integral Computer Consultants & IT Support For Businesses set up a marketing and sales company's emails, phone system, software training, and network for their home offices.

    "They really were able to customize the service to what we needed."

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  • 7
    • $1,000+
    • 1,000 - 9,999 employees
    • Boston, MA

    Non-voice bpo/back office services company SS&C Technologies is located in Windsor, Connecticut and Boston, Massachusetts. The large company was launched in 1986. Their services include non-voice bpo/back office services, accounting, custom software development, and voice services.

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  • 8
    • Undisclosed
    • 50 - 249 employees
    • Braintree, MA

    Established in 2009, Invoice Cloud, Inc. Is a non-voice bpo/back office services and call center company. They are headquartered in Braintree, Massachusetts and have a midsize team. The company focuses on non-voice bpo/back office services and voice services.

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  • 9
    • $1,000+
    • 50 - 249 employees
    • Beverly, MA

    Headquartered in Beverly, Massachusetts, Blue Vase Marketing is a phone answering service. The midsize agency was established in 2009. Their team focuses on voice services and non-voice bpo/back office services.

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  • 10
    • Undisclosed
    • 50 - 249 employees
    • Boston, MA
    ECHO Contact Center, a telephone answering service, is based in Boston, Massachusetts and Zagreb, Croatia. Founded in 2001, the midsize team offers call center services, back office outsourcing, and customer service outsourcing.
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  • 11

    Worked with Business and Professional Exchange, Inc.?

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    • $1,000+
    • 10 - 49 employees
    • Beverly, MA

    Business and Professional Exchange, Inc. Is a small call center service founded in 1976. Their services include voice services. The agency is based in Beverly, Massachusetts.

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  • 12
    • Undisclosed
    • 10 - 49 employees
    • Burlington, MA

    EasyAsk Technologies, Inc. Is a small AI development company. They provide Artificial Intelligence, non-voice bpo/back office services, voice services, and e-commerce development and were launched in 2000.

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  • 13
    • Undisclosed
    • 250 - 999 employees
    • Lexington, MA

    Based in Lexington, Massachusetts, iBasis is a phone answering service and IoT development company. The midsize team focuses on voice services and IoT development. The company was launched in 1996.

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  • 14
    • Undisclosed
    • 10 - 49 employees
    • Boston, MA

    Votacall is a cloud consulting & SI company. Located in Boston, Massachusetts, their small team offers cloud consulting & SI, non-voice bpo/back office services, and voice services. The agency was launched in 2005.

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  • 15
    • Scheduling

      3.5
    • Quality

      1.0
    • Cost

      0.5
    • NPS

      0.5
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Waltham, MA

    Aberdeen is a behavioral-based marketing and sales solutions provider based in Waltham, Mass. The company, founded in 1988, has more than 50 employees and provides market research, content marketing, voice services, and non-voice BPO/back office services to various companies.

    Clients

    • Commvault
    • Stanford University
    • Cvent
    • Miller Heiman Group

    Notable Project

    Aberdeen was hired to generate leads via survey. The partnership was suspended after 60 days.

    "There are other fish in the sea that will work more collaboratively with you."

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  • 16
    • Undisclosed
    • 50 - 249 employees
    • Waltham, MA

    Call center business.com was founded in 1992. Their midsize team is in Waltham, Massachusetts. Their services include voice services, content marketing, marketing strategy, and pay per click.

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  • 17
    • Undisclosed
    • 50 - 249 employees
    • Boston, MA

    Cogito Corp, an artificial intelligence development company, is headquartered in Boston, Massachusetts. The midsize firm was founded in 2007. Their services include Artificial Intelligence, BI & big data consulting & SI, non-voice bpo/back office services, and voice services.

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  • 18
    • Undisclosed
    • 50 - 249 employees
    • Boston, MA

    Headquartered in Boston, Massachusetts and Leicester, United Kingdom, CloudCall is a HR agency. The midsize team specializes in HR services, voice services, cloud consulting & SI, and CRM consulting and SI and was founded in 1999.

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  • 19
    • $1,000+
    • 250 - 999 employees
    • Boston, MA

    Call center service Continuum Managed Services was founded in 2005. They are in Boston, Massachusetts and have a midsize team. Their services include voice services, non-voice bpo/back office services, enterprise app modernization, and IT managed services.

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  • 21
    • $10,000+
    • 50 - 249 employees
    • Boston, MA

    Tanisha Systems, Inc is a midsize IT staff augmentation company. Launched in 2002, the firm is based in Boston, Massachusetts. Their team focuses on IT staff augmentation, IT managed services, BI & big data consulting & SI, IT strategy consulting, and more.

    Industries

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  • 22
    • Undisclosed
    • 2 - 9 employees
    • Quincy, MA

    Founded in 2003, APC Integrated is a small answering service. Their team focuses on voice services, cloud consulting & SI, search engine optimization, and web design. The company is headquartered in Quincy, Massachusetts.

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  • 23
    • Undisclosed
    • 10 - 49 employees
    • Boston, MA

    RF Studio is a social media marketing agency. They are in Boston, Massachusetts and have a small team. Their team provides social media marketing, email marketing, logo, web design, and more.

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  • 24
    • $1,000+
    • 1,000 - 9,999 employees
    • Needham, MA

    Founded in 2003, Vcall Global is a phone answering service. The firm specializes in voice services and has a large team. The firm is based in Needham, Massachusetts.

    Industries

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  • 25
    • $1,000+
    • 1,000 - 9,999 employees
    • Westborough, MA

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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  • 26
    • $1,000+
    • 50 - 249 employees
    • Brockton, MA

    In Taunton, Massachusetts and Brockton, Massachusetts, HW Staffing Solutions is a midsize HR agency. They provide HR services, voice services, accounting, and non-voice bpo/back office services and were established in 1980.

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  • 27
    • Undisclosed
    • 50 - 249 employees
    • Marlborough, MA

    Established in 2011, BCS CallProcessing Inc. Is a non-voice bpo/back office services and telephone answering service. The firm provides non-voice bpo/back office services and voice services and has a midsize team. The firm is headquartered in Marlborough, Massachusetts.

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  • 28
    • $1,000+
    • 50 - 249 employees
    • Marlborough, MA

    In Marlborough, Massachusetts, Blue Cod Technologies is a non-voice bpo/back office services company. The midsize firm was launched in 2000. Their services include non-voice bpo/back office services, voice services, and IT managed services.

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  • 29
    • $5,000+
    • 10 - 49 employees
    • Hampstead, NH

    Green Leads LLC is a telephone answering service located in Hampstead, New Hampshire. The agency offers voice services, email marketing, and content marketing and has a small team.The agency was founded in 2007.

    Notable Project

    A computer software company partnered with Green Leads LLC to generate leads. The client's goal is to bring about five new prospect discussions per month.

    "Their professionalism and desire to represent our company is excellent."

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  • 30
    • Undisclosed
    • 50 - 249 employees
    • Shrewsbury, MA

    Non-voice bpo/back office services and answering service UHealthSolutions is based in Shrewsbury, Massachusetts. The company focuses on non-voice bpo/back office services and voice services and is midsize.The company was launched in 2001.

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