The Best Back Office BPO Firms in Beantown

Looking for a top non-voice BPO service provider in Boston?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.

To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in Boston. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Boston Back Office BPO Firms

  • 1

    WePay

    WePay is an integrated payment processing provider based in Redwood City, Calif; they have another office in Providence, R.I. Founded in 2008, WePay has at least 270 employees that provide non-voice BPO and back office services. Clients are in a range of sectors including IT, healthcare, and nonprofit. 

    Notable Project

    WePay assisted a small company with payment processing. The company's services made payments more efficient, secure, and intuitive. In addition, WePay saved the client up to 8 hours of work per month. 

    "They have a short turnaround time and will process the transaction anytime, which could not be done here." — Owner, Small Company

    Former clients
    TeamSnap
    Webconnex
    GoFundMe
    Classy
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Providence, RI
    4.5
    4.5
    1 Clutch review
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  • 2

    Peak Support

    Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.

    Notable Project

    Peak Support buttressed the customer service operations of a men's clothing company. They provided live chat, email, and phone support. The team was comprised of professional and autonomous agents who required little management.

    "They’re very experienced and have measurements for standard KPIs. They have a consistent grasp and awareness of metrics at all times." — CX Manager, Men's Clothing Company

    Former clients
    Ministry of Supply
    Public Rec
    BloomNation
    $ $ $ $ $
    equalizer $10,000+
    group250 - 999 Employees
    place Cambridge, MA
    4.8
    4.8
    6 Clutch reviews
  • 3

    VirtusaPolaris

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

    Former clients
    Pegasystems
    JPMorgan
    AIG
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Westborough, MA
    5.0
    5.0
    2 Clutch reviews
    Awards

    American Business Awards: Most Innovative Technology Company of the Year (2017), , Pega Partner Award (2017 , Gold Stevie Winner (2017)

  • 4

    OnBrand24

    OnBrand24 is a call center services company from Beverly, Mass. with offices in Savannah, Ga., Portsmouth, N.H., and Boston. It was founded in 1980 and has grown to a team of about 225 employees. OnBrand24 offers both voice services and non-voice/BPO back office services to mid-size and large enterprise clients.

    Notable Project

    A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

    "Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

    Former clients
    Southwest Indian Foundation
    Alpha Software
    Enservio
    $ $ $ $ $
    equalizer $5,000+
    group250 - 999 Employees
    place Beverly, MA
    4.6
    4.6
    4 Clutch reviews
  • 5

    ComputerSupport

    ComputerSupport is an IT services firm headquartered in Boston with another office in Bucharest, Romania. It was founded in 2006 and now has a team of 37 that provides IT managed services, cloud consulting & SI, IT strategy consulting, and non-voice BPO/back office services. 

    Notable Project

    A medical billing company wanted to find a long-term partner to outsource all their IT work. ComputerSupport provides ongoing support to the helpdesk, maintains their infrastructure, procure new technologies, and manage security and backups.

    "Our network downtime is minuscule. If it's down, it's scheduled for regular maintenance. We're very lucky, but we're also very proactive with things...Proactive is a good word to describe them." — MIS Director, Medical Billing Company

    Former clients
    LLM Capital Partners
    Ascent Engineering
    The Davis Companies
    SCS Energy
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Boston, MA
    5.0
    5.0
    1 Clutch review
    Awards

    Cloud Innovator Channel Partner (2015)

  • 6

    Aberdeen

    Aberdeen is a behavioral-based marketing and sales solutions provider based in Waltham, Mass. The company, founded in 1988, has more than 50 employees and provides market research, content marketing, voice services, and non-voice BPO/back office services to various companies.

    Notable Project

    A solution provider hired Aberdeen to do lead generation via survey questions. Not one of the 48 leads purchased converted to an appointment, demo, or sale.

    "After just 60 days and 48 leads out of a hundred I suspended the program with them." - VP Marketing, Solution Provider

    Former clients
    Commvault
    Stanford University
    Cvent
    Miller Heiman Group
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Waltham, MA
    0.5
    0.5
    1 Clutch review
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT