Top 60 Back Office BPO Services in Boston

Peak Support buttressed the customer service operations of a men's clothing company. They provided live chat, email, and phone support. The team was comprised of professional and autonomous agents who required little management.

"They’re very experienced and have measurements for standard KPIs. They have a consistent grasp and awareness of metrics at all times." — CX Manager, Men's Clothing Company

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

"Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

A medical billing company wanted to find a long-term partner to outsource all their IT work. ComputerSupport provides ongoing support to the helpdesk, maintains their infrastructure, procure new technologies, and manage security and backups.

"Our network downtime is minuscule. If it's down, it's scheduled for regular maintenance. We're very lucky, but we're also very proactive with things...Proactive is a good word to describe them." — MIS Director, Medical Billing Company

A solution provider hired Aberdeen to do lead generation via survey questions. Not one of the 48 leads purchased converted to an appointment, demo, or sale.

"After just 60 days and 48 leads out of a hundred I suspended the program with them." - VP Marketing, Solution Provider