Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.
Peak Support buttressed the customer service operations of a men's clothing company. They provided live chat, email, and phone support. The team was comprised of professional and autonomous agents who required little management.
"They’re very experienced and have measurements for standard KPIs. They have a consistent grasp and awareness of metrics at all times." — CX Manager, Men's Clothing Company