Top 10 Phone Answering Services in Brazil

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Top 10 Phone Answering Services in Brazil

December 2023

Looking for a top answering service in Brazil?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging. 

List of the Best Brazil Answering Services

  • 1
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Porto Alegre, Brazil

    Hounders is a small answering service. Established in 2018, the firm is headquartered in Porto Alegre, Brazil and Santiago de Querétaro, Mexico. Their team provides voice services, market research, marketing strategy, email marketing, and more.

    Industries

    Notable Project

    Hounders is the lead generation partner of a CRM SaaS company. They studied the client’s target market and sales processes, and they implemented a new customer acquisition strategy through email and phone. 

    "I am very satisfied with their services."

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  • 2
    • Undisclosed
    • 250 - 999 employees
    • Barra da Tijuca, Brazil

    Central 24 Hours is a midsize non-voice bpo/back office services company headquartered in Barra da Tijuca, Brazil. The team provides non-voice bpo/back office services, voice services, digital strategy, and IT strategy consulting.

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  • 3
    • Undisclosed
    • 1,000 - 9,999 employees
    • Montes Claros, Brazil
    VGX Contact Center, a phone answering service and customer service outsourcing company, was launched in 2013. The agency focuses on call center services and customer service outsourcing and has a large team.
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  • 4
    • Undisclosed
    • 250 - 999 employees
    • Porto Alegre, Brazil
    Explorer Call Center is a midsize answering service and customer service outsourcing company. They focus on call center services and customer service outsourcing and were founded in 2009.
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  • 5
    • Undisclosed
    • 50 - 249 employees
    • Cacapava do Sul, Brazil
    Belluno Call Center is a midsize answering service launched in 2010. Their services include call center services. The firm is located in Cacapava do Sul, Brazil.
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  • 6
    • Undisclosed
    • 250 - 999 employees
    • Belo Horizonte, Brazil
    Style Call Center Solutions is a phone answering service and customer service outsourcing company. They are based in Belo Horizonte, Brazil and have a midsize team. Their services include call center services and customer service outsourcing. The company was established in 1995.
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  • 7
    • Undisclosed
    • 10 - 49 employees
    • Vila Velha, Brazil
    Com.unique Call Center is a Vila Velha, Brazil-based call center service. The agency focuses on call center services, customer service outsourcing, sales outsourcing, and back office outsourcing and is small.The agency was launched in 2016.
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  • 8
    • Undisclosed
    • 2 - 9 employees
    • Salvador, Brazil
    BAHIA CALL CENTER is a small Salvador, Brazil-based business consulting company. Their services include business consulting, call center services, back office outsourcing, and customer service outsourcing.
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  • 9
    • $1,000+
    • 250 - 999 employees
    • São Paulo, Brazil

    Customer Umbrella is a non-voice bpo/back office services and call center service in Varna, Bulgaria. The midsize firm was launched in 2010. Their team offers non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    Customer Umbrella provides customer support services for a game development company. They handle all player requests, reply to support tickets and reviews, and resolve bugs within the game.

    "We really appreciate how flexible everything is, depending on our needs."

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  • 10
    • Undisclosed
    • 10 - 49 employees
    • Sao Paulo, Brazil
    Maromatel - Vivo Empresas is an answering service company and business consulting company founded in 2002. The company provides voice services and business consulting and has a small team. The company is located in Sao Paulo, Brazil.
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  • 11
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • São Paulo, Brazil

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email.

    "I really enjoy their collaborative approach, and our working relationship really feels like a partnership."

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