VoiceNation is a live answering service company based in Buford, Ga. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back-office services.
A marketing company had a voice answering service that customers didn't like and often meant that the company missed out on clients because of it. VoiceNation now handles all their phone services. Their support has which improved client relations and increased the quality and number of leads.
" When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message...I would say that we’re reclaiming about 60% of the opportunities which were lost before." — CEO, Marketing Company