ZuZo Company Limited

ZuZo Company Limited was engaged by an eyeglass nonprofit organization to provide call center and customer support outsourcing. The nonprofit lacked a dedicated support center for patient inquiries, lost orders, or service complaints and had no system to track post-purchase satisfaction or reasons for dropped follow-up visits. ZuZo was chosen for this project due to their high ratings, budget-friendly pricing, excellent culture fit, and value for cost. ZuZo successfully designed structured phone survey questionnaires, developed outbound call scripts, conducted outbound calls, recorded survey responses accurately, ensured data accuracy and security, provided routine updates, and implemented quality assurance processes. The result was a streamlined and efficient customer support system that enhanced the nonprofit's service delivery.

ZuZo Company Limited was also hired by Donewell Insurance LTD to set up an omnichannel contact center. The insurance company aimed to streamline customer communication across various platforms, improve visibility and reporting across all customer interactions, integrate QContact with the company’s core internal systems, design efficient workflows, IVR structures, and routing logic, train internal teams, and enable the company to scale channels and departments. ZuZo, chosen for their high ratings, budget-friendly pricing, and value for cost, successfully completed the onboarding process, set up users and roles, designed the IVR with custom recordings, activated key channels, and integrated QContact with the company’s core software. The result was a single interface for all customer interactions, faster responses, improved teamwork, stronger reporting, and a setup that supported the company's growth.