ZONE3000

ZONE3000 was hired by Teliqon, a cloud-based communication solutions provider, to implement an Intelligent Routing and Call Optimization system. The company found ZONE3000 at an event and chose them for their good value for cost, positive reviews, and expertise in AI. A team of 2-5 employees from ZONE3000 worked on the project, which involved the implementation of advanced AI and ML algorithms to optimize routing and calls for Teliqon's call center. The result was a system that enabled real-time analysis of incoming calls, assessing customer needs and matching them with the most appropriate agents based on skill sets and availability. ZONE3000 also incorporated machine learning models to provide insights into call patterns and agent performance, which have been instrumental in making strategic decisions to improve operations and customer service strategies. Importantly, the solution was designed with scalability in mind, catering to Teliqon's current needs while providing the flexibility to expand as the business grows.