YourCX
visit site- $5,000+
- 2 - 9 employees
- Wrocław, Poland
YourCX is a customer experience analytics company based in Wroclaw, Poland. The company, founded in 2016, has a team of less than ten that provides market research, conversion optimization, and other marketing services. YourCX serves mid-market and small companies in the telecommunications, retail, e-commerce, and arts & entertainment industries.
Client Insights
Industry Expertise
30%
30%
30%
10%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 80%
Common Project Size
$10K-$49K 1 project
Clients
- CCC
Highlights from Recent Projects
YourCX was hired by a leading multiplex chain in Poland to conduct comprehensive customer research and data analysis. The goal was to gain a deeper understanding of their clients' needs and preferences to enhance their cinema experiences. YourCX was selected based on a recommendation and collaborated with the multiplex's Digital Media & CVM Director, along with other key members. The project involved designing and launching research initiatives, data analysis, and preparing detailed reports. They utilized various strategies such as real-time dashboard updates, individual PDF reports for each cinema, and alerts for significant cases. Over time, the research expanded to cover additional areas of interest, leading to more informed decision-making and targeted improvements. They held regular meetings to discuss the results and plan further analysis directions.