YourCX
visit site- $5,000+
- 2 - 9 employees
- Wrocław, Poland
YourCX is a customer experience analytics company based in Wroclaw, Poland. The company, founded in 2016, has a team of less than ten that provides market research, conversion optimization, and other marketing services. YourCX serves mid-market and small companies in the telecommunications, retail, e-commerce, and arts & entertainment industries.
Client Insights
Industry Expertise
30%
30%
30%
10%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 80%
Common Project Size
$10K-$49K 1 project
Clients
- CCC
Highlights from Recent Projects
The Digital Media & CVM Director of a leading multiplex in Poland sought the services of YourCX to get a deeper understanding of their clientele. The main goal was to gather relevant information, analyze it extensively, and distribute the findings to the right people to facilitate the implementation of necessary changes. YourCX was recommended to the multiplex by a cooperator. The project began with a general approach to customer research, which later expanded to include other areas of interest. YourCX assisted in the design and launch of the research, data analysis, and report preparation. The multiplex was able to benefit from various strategies, including the aggregation of opinions from Google maps, real-time updated dashboards, separate PDF reports for each cinema, and alerts about important cases. The team from YourCX included their CEO, COO, and a research expert. Regular meetings ensured the results were summarized and potential future analyses were discussed.