XillenTech

XillenTech was contracted by Metopio, a company specializing in data infrastructure and analytics, to integrate a chatbot into their firm to improve customer relations and ease support provision. XillenTech was chosen due to their competitive pricing and value for cost, as well as their company values aligning with Metopio's. The project team consisted of 2-5 employees from XillenTech. The key deliverables for this project included the development of machine learning components to enhance user experience and the creation of an efficient and expandable support system. The project also involved the planning and execution of a logical conversational flow, the selection of a suitable framework, and the integration of the chatbot into Metopio's environment. The project was successful, with XillenTech's flexibility and professional demeanor being particularly appreciated. The integration of machine learning to refine user engagements based on application and service was a standout feature of the project.