VOVANCE

Solo Health, a captive-based health plan, hired VOVANCE to create and maintain their new e-commerce enrollment and product platform. VOVANCE built a base on Adobe Commerce (Magento) for the platform that handles user registrations and checkouts, and Laravel to manage transaction records for all users. This platform has proved efficient in connecting with Solo Health's CRM, billing, and document systems. Moreover, VOVANCE has augmented the platform's security as the organization has grown, ensuring robust protection for user information and business data.

In addition to this, VOVANCE was responsible for inventory management, platform and IT security, and enhancements. The goal was to make the platform as user-friendly as possible for health plan members and versatile enough to integrate with their sales and enrollment funnel. Over the past five years, VOVANCE has proved to be more of an internal technical team for Solo Health rather than an external contractor, underscoring their commitment and integrated approach.

More recently, VOVANCE has also provided artificial intelligence engineering support building GPT-4-based tools and voice AI system for Solo Health's call centre. It's been noted that these systems are designed with HIPAA compliance, aligning with the strict regulations governing healthcare data. Whilst working on these projects, the Solo Health team reported that 2-5 members from the VOVANCE team were dedicated to their project. The collaboration with VOVANCE has been ongoing since January 2021, illustrating the effectiveness and value of the partnership.