ViaTek, Inc.

ViaTek, Inc. was hired by a CPA firm to manage their IT support services. The firm lacked the necessary expertise in-house, leading them to outsource this function. ViaTek was selected based on a referral from a trusted business contact. They were tasked with managing the firm's file server and workstations, protecting them from cybersecurity threats, troubleshooting and resolving problems, and helping to protect their IT investment. The firm had one main point of contact at ViaTek who handled most of their needs, with support staff available when necessary. The firm also had direct communication with an owner/partner if necessary.

A VC management firm, Level Terrain, hired ViaTek, Inc. for IT infrastructure management and support. ViaTek was chosen based on a referral from another business owner. They were responsible for managing the firm's IT infrastructure including networking, VPN, NAS, workstations, and Windows Servers and VMWare. The firm's VP of Operations worked with many team members from ViaTek over the years and found them to be consistently knowledgeable and professional.

ViaTek, Inc. was contracted by a multi-specialist ophthalmology clinic to provide managed IT services, cybersecurity, and cloud consulting. The clinic had just purchased an internet phone system and needed support to get it up and running. ViaTek has been providing these services for nearly 20 years, supporting the clinic's IT needs as they've grown. They provide both onsite and offsite support, ensuring compliance with regulations such as HIPAA, protecting the clinic's network from malware, and giving updates and advice on better network security. They also assisted the clinic in transitioning to a cloud-based system for their electronic medical records. The clinic has two account representatives at ViaTek, one for long-term planning and one for day-to-day contact. They have invested over $1 million in ViaTek's services since the engagement began in 2003.