Usability Sciences

Usability Sciences was hired by a food delivery company to improve the user experience of their applications. The primary goal was to identify friction points and compare their service to competitors. After obtaining three quotes, Usability Sciences was selected due to their competitive price and proven track record. The project involved identifying core tasks within three applications, refining the testing protocol, and carrying out the study over two weeks. Usability Sciences managed the user recruitment process and delivered a comprehensive written report at the end. The project team consisted of four members, including sales, a lead and support researcher, and a primary recruiter.

VIIZR, a software development company, partnered with Usability Sciences to pressure test their product design with their target customers. The vendor was highly recommended by Salesforce. The focus of the work was on usability and overall perceived value. The project was executed on the Salesforce platform, which presented both advantages and challenges, particularly around user experience. The product was aimed to feel more like consumer software, requiring minimal training or explanation. However, there was a slight miscommunication regarding the ownership of contact information of research participants, as they were recruited by an external source.

Usability Sciences was hired by a convenience store for prototype testing, with the aim to capture customer and associate feedback. They were selected amongst three familiar UX/UI research firms due to their collaborative approach. The project included a scoping session, development of discussion guides and recruiting strategies, participant recruitment, and session conduction. Usability Sciences shared the initial findings and a full report with the internal team. The project team from the vendor's side consisted of six members, including the COO, Senior Researcher, Director of Recruiting, Associate Researcher, Director of Administration, and VP Sales.