Urban Insight

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Urban Insight is a digital design agency with a team of 25 professionals that provides web development, web design, and digital strategy services. Founded in 2000 and located in Los Angeles, the agency has completed over 500 successful projects for its clients.
 

Client Insights

Industry Expertise

Arts, entertainment & music

30%

Non-profit

20%

Business services

10%

Education

10%

Financial services

10%

Government

10%

Real estate

10%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 30%

Common Project Size

$200K-$999K 10 projects

$50K-$199K 9 projects

$10K-$49K 6 projects

Clients

  • American Library Association
  • Causeway Capital Management
  • City of Los Angeles
  • CA

Highlights from Recent Projects

Overall Rating

5.0
32 Reviews

Urban Insight was engaged by the Japanese American National Museum to improve the usability of their outdated website and increase user engagement. The team, consisting of 2-5 employees, conducted a user survey to evaluate the existing site and identify new features that would benefit users. They also developed user personas to create a narrative for the relevance of their new site to their target audiences. Based on this feedback, Urban Insight and the museum's project teams met weekly to develop a content strategy, wireframes, and design for both desktop and mobile.

In another project, Urban Insight was hired by a healthcare company to create a new web app with excellent user experience, beautiful design, and complex features. The team of 6-10 employees developed a marketing website and a web app to manage staff assignments. The web app was built with a headless or decoupled architecture to optimize performance. Key deliverables included detailed strategy and user experience documents, interviews with users, usability testing, technical architecture documentation, quality assurance, training, and ongoing support.

Urban Insight was also contracted by a commercial design company to redesign their aging website. The team of 2-5 employees provided a new, modern look for the site, rethought the way projects are navigated and displayed, and prioritized user experience. They also reorganized the site to better reflect the company's priorities, increased its flexibility and adaptability, minimized or mitigated any SEO and traffic losses resulting from the redesign, and prioritized site speed.

Timeliness

5.0

Service Excellence

5.0

Value

4.9

Would Recommend

5.0

Awards

44087

2023