Unnamed Project
visit site- $1,000+
- 10 - 49 employees
- Delft, Netherlands
Client Insights
Industry Expertise
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10%
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Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 35%
Enterprise (>$1B) 5%
Common Project Size
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Clients
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Highlights from Recent Projects
Gisou, a premium beauty company, collaborated with Unnamed Project to augment their social customer experience operations. Faced with rapid business expansion, Gisou aimed to enhance response times, streamline customer service workflows and provide a more standardized, bespoke experience. Unnamed Project worked on optimizing Gisou's workflow management, ticket system, and social channel response guidelines. Their comprehensive improvements and data visualization strategies boosted efficiency and customer contentment while maintaining consistent support standards. They primarily optimized customer inquiry management on Instagram, Facebook, and TikTok.
Boozyshop, an online retailer specializing in unique, affordable beauty and skincare brands, partnered with Unnamed Project for their e-commerce development. The main challenge was to enhance the performance of their e-commerce platform, offer an improved shopping experience, and fortify their digital presence to support business growth. The Unnamed Project team focused on technical and strategic improvements to Boozyshop's website performance. By implementing enhancements to optimize overall site performance and conducting regular consultations and project coordination, they could improve the long term prospects for Boozyshop's e-commerce growth.
A noticeable outcome of the Unnamed Project interventions, for both Gisou and Boozyshop, was an improved digital presence and process efficiency. The partnership led to a significant increase in customer satisfaction for Gisou, while Boozyshop saw a surge in their e-commerce performance resulting in a robust platform ready for future scalability. Throughout both projects, Unnamed Project's team provided frequent updates, participated in priority discussions, offered valuable input, and maintained an alignment with the company values.