United Monks Technologies

United Monks Technologies was hired by South Eastern Sydney Local Health District to create an MVP for both their appointment booking flow and admin booking flow. The project's primary objectives included the development of user-friendly workflows for patients to book appointments, create accounts, securely log in, and complete a personalized intake process. The system was designed to ask patients specific questions based on their previous responses, ensuring a streamlined and relevant experience. AI was incorporated into the system to assist with dynamic intake forms and intelligent scheduling features, which analyzed appointment availability and patient preferences to recommend optimal booking times. The system also provided robust administrative functionality, which allowed clinic staff to manage bookings on behalf of patients. This included the ability to easily schedule appointments, reschedule when necessary, and monitor overall clinic capacity. The project resulted in a secure, intuitive platform that aligned with the clinic's operational needs while offering the potential for future scalability.