Triviat AI
visit site- Undisclosed
- 50 - 249 employees
- Amsterdam, Netherlands
Client Insights
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Highlights from Recent Projects
Triviat AI was engaged by MacPaw, an IT company that develops software solutions, to implement AI-powered solutions across its customer support operations. Triviat AI successfully integrated AI tools that automated and streamlined communication, while ensuring human agents remained involved when necessary. The company implemented an AI email translation assistant integrated with Zendesk, which detects the customer's language, translates incoming emails into English for agents, and allows replies in the customer's original language. Triviat AI also implemented an AI chatbot for MacPaw's ClearVPN product using Intercom, which uses the company's knowledge base to answer common customer questions and escalates conversations to an agent when necessary. Furthermore, Triviat AI deployed a voice AI assistant for MacPaw's Setapp support line, integrated with Freshcaller. The AI greets callers, handles initial inquiries, and transfers calls to a live agent when required. The engagement with Triviat AI, which started in January 2023, is ongoing and has been deemed successful and beneficial for MacPaw's operations.