Trippple Software

Trippple Software was hired by MRI Software, a global leader in the Proptech SaaS space, to deliver core product enhancements, client-funded development requests, and IaaS/PaaS upgrades. Trippple Software was chosen due to their cultural fit, aligned company values, and subject matter expertise. The team of 2-5 employees from Trippple Software proved to be an invaluable partner in supporting MRI’s technical operations, risk management, and client-facing development initiatives. They demonstrated professionalism, responsiveness, and a deep understanding of MRI's systems and client needs. They provided critical support for issues beyond the scope of standard helpdesk operations, including outages and high-risk technical challenges.

The team from Trippple Software effectively transitioned knowledge and support responsibilities to MRI India. Their work on product-related performance issues was particularly impactful, addressing complex problems such as report slowness, search limitations, and future-dated pricing. Their solutions were technically sound and aligned with client expectations and business priorities. They maintained a collaborative and flexible stance throughout the contracting process, negotiating ad-hoc work rates, and clarifying intellectual property terms for app development. Their invoicing and time tracking practices were well-structured and aligned with MRI’s internal systems, helping maintain fiscal confidence and operational control.

Trippple Software's recent partnership agreement with MRI Software reflects a shared vision for innovation and growth. Their commitment to maintain and grow their own created works while integrating with MRI’s APIs shows a forward-thinking approach that respects both parties’ intellectual contributions. MRI Software appreciates and respects this positive growth mindset.