Trinock
visit site- $1,000+
- 250 - 999 employees
- Houston, TX
Client Insights
Industry Expertise
25%
25%
25%
25%
Client Size Distribution
Small Business (<$10M) 34%
Midmarket ($10M - $1B) 33%
Enterprise (>$1B) 33%
Common Project Size
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Trinock was hired by HarperCollins to develop an AI chatbot for their retail website. The goal was to expedite customer queries and lessen the burden on the support team. Trinock was chosen for their high ratings, cultural fit, and aligned company values. A team of 6-10 employees was assigned to the project. The scope of work included understanding HarperCollins' customer queries, return policy, product categories, and tone of voice. Trinock created the chatbot flow, incorporated automated responses for FAQs, and integrated it into the website. The chatbot was trained using HarperCollins' product data and support history. After testing and necessary adjustments based on feedback, the chatbot was successfully launched.