Tricubiq Solutions

Tricubiq Solutions undertook an electronic customer relationship management (ERP/CRM) platform design and development for the energy supply business Getica 95. They were assigned to create a single system for managing the business that could adapt to the frequently changing energy market regulations. There was also the need to centralize customer, contract, metering, and billing data while replacing manual back-office work with automated systems. Tricubiq was expected to provide an automated billing engine, customer and contract management, and regulatory compliance modules as part of their deliverables.

Tricubiq Solutions was selected based on a strong culture fit and was referred by an existing client. A team of 2-5 employees from Tricubiq worked on creating a platform that replaced a fragmented spreadsheet system with an integrated ERP/CRM platform. The platform, named 'Energetica', was designed to cover the full customer lifecycle from contracting to billing. They also successfully implemented a customer portal that provided customers and partners with online access to contracts, payments, invoices, and usage history.

The implementation of 'Energetica' by Tricubiq Solutions has significantly impacted the operations of Getica 95. They were able to accelerate the pace at which the business could adapt to energy market regulations. This novel system streamlined manual processes thus increasing efficiency. The company was also equipped to expand its customer base without a proportionate increase in administrative efforts. The feedback received praised Tricubiq's performance, particularly for their professionalism and attention to detail.