TMR Consulting

TMR Consulting was engaged by Exotic City, a leading wholesaler and distributor in Belgium, to address several operational challenges. The company, which specializes in African and Asian food products, was struggling with inefficient inventory and order management due to outdated systems. Additionally, they lacked real-time data integration between e-commerce operations and backend systems, and their customer relationship management capabilities were inadequate. TMR Consulting was selected for the project due to their high ratings, proximity to Exotic City's location, affordable pricing, and alignment with the company's values. The consulting firm implemented Microsoft Dynamics 365 Business Central to integrate finance, sales, and customer service modules, streamlining operations. They also developed a custom B2B e-commerce application to enhance both the shopping experience and backend functionalities. Furthermore, they ensured a seamless flow of real-time data between the e-commerce platform and BC365, improving inventory management, order processing, and financial reporting. The results have been highly satisfactory, with Exotic City benefiting from improved operational efficiency and customer experience.