Tensorway

Tensorway was engaged by the Synapse Team, a company specializing in custom software development, IT staff augmentation, and web development, to provide AI consulting services. The primary objective was to enhance customer experience and retention through the application of AI, with a focus on customer journey mapping, personalization, and predictive analytics. The Tensorway team, consisting of 2-5 members, was tasked with conducting workshops to understand AI capabilities and strategizing implementation. The key deliverables included a detailed AI strategy report and a list of recommended AI tools for improving customer experience. The referral and cost-effectiveness of Tensorway's services were the main reasons for their selection.