Telvus
visit site- $1,000+
- 2 - 9 employees
- Lahore, Pakistan
Client Insights
Industry Expertise
This provider has not added their industry expertise.
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Telvus was hired by a residential and commercial HVAC company with a goal to streamline their client engagement and lead response time. The specific objectives set by the company entailed building and deploying multi-channel AI agents for automated customer handling across WhatsApp, email, voice calling, and website voice chat. Furthermore, they required an automated system for collecting Google customer reviews 24 hours post-service consistently.
The scope of work Telvus undertook involved designing and building an end-to-end multi-channel AI communication system. This system automated customer service, lead qualification, and post-service review collection for HVAC operations. Delivery involved a WhatsApp AI Agent for instant customer inquiries and service scheduling, a Voice Calling Agent to manage inbound phone calls and answer FAQs, a Website Voice Agent to convert site visitors into bookings, and an Email AI Agent streamlining email operations. The team also built an Automated Review Pipeline for post-service Google review collection.
The HVAC company found Telvus through an online search and was chosen for their cost-effective pricing and aligned company values. The results as reported by the HVAC company show a successful implementation of the multi-channel AI agents, leading to streamlined customer service and automated post-service reviews. The collaboration involved one employee from Telvus and resulted in a better value for cost, faster lead response times and enhanced client engagement across all communication channels.