TelTalk
visit site- $1,000+
- 50 - 249 employees
- Cairo, Egypt
Client Insights
Industry Expertise
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5%
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Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 35%
Common Project Size
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Clients
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Highlights from Recent Projects
TelTalk completed a customer service outsourcing project for a software company, Docks yard, based in Boston, MA. The primary goal was to improve the company's customer service response times, reduce operational costs, and ensure 24/7 support coverage. TelTalk was selected for this project due to the alignment of company values and was discovered through the Clutch Site. The project team consisted of 2-5 TelTalk employees. The scope of work included full-scale customer service outsourcing, including live chat, email correspondence, and inbound and outbound call handling. TelTalk was tasked with answering consumer questions, handling complaints, investigating service issues, and maintaining high satisfaction levels. Key deliverables included a dedicated support team, a service-level agreement with performance metrics, regular reports on KPIs such as response time and customer satisfaction, and round-the-clock support availability to ensure continuous service delivery. The project was successful in enhancing the operational efficiency and customer satisfaction of the software company.