Synapsis Smart Outsourcing
visit site- $5,000+
- 250 - 999 employees
- Montevideo, Uruguay
Synapsis Smart Outsourcing, a midsize IT staff augmentation company, is headquartered in Montevideo, Uruguay. Launched in 2003, the team focuses on IT staff augmentation, conversion optimization, non-voice bpo/back office services, corporate training, and more.
Client Insights
Industry Expertise
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Client Size Distribution
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Common Project Size
$200K-$999K 1 project
$1,000,000-$9,999,999 1 project
Clients
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Highlights from Recent Projects
Synapsis Smart Outsourcing was hired by Broadcom, a cyber security solutions provider, to deliver 24/7 global support to their customers. The project involved providing support for three specific product families: ProxySG, PacketShaper, and WSS. Synapsis was responsible for hiring and onboarding 16 full-time engineers who were equally skilled as the corporate TSEs. The team worked in five 9-hour shifts per week to ensure continuous, uninterrupted support service. Despite some internal movement and turnover, the project was successful in maintaining a +90% customer satisfaction rate.
Symantec, a cybersecurity company, engaged Synapsis Smart Outsourcing to provide dedicated weekend support and language support for South America. Synapsis was tasked with building a secure infrastructure at their facilities and hiring the right personnel to address the troubleshooting needs of Symantec's customers. The team performed excellently on both on-premise-based and cloud technologies, proving their competence in resolving customer issues. The engagement, which started in May 2014, resulted in a cost-effective solution for Symantec and continues to this day.