Synapsis Smart Outsourcing
visit site- $5,000+
- 250 - 999 employees
- Montevideo, Uruguay
Client Insights
Industry Expertise
This provider has not added their industry expertise.
Client Size Distribution
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Common Project Size
$200K-$999K 1 project
$1,000,000-$9,999,999 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Synapsis Smart Outsourcing was hired by Broadcom, a cyber security solutions provider, to offer 24/7 support to their global customers. The project involved maintaining a continuous support service with a customer satisfaction rate of over 90%. Synapsis was tasked with managing a team of 16 full-time engineers to provide support for three specific product families. The team worked in shifts, ensuring uninterrupted service to Broadcom's customers. The project was successful, with Synapsis effectively managing the staff and maintaining high-quality service.
Symantec, a cybersecurity company, engaged Synapsis Smart Outsourcing to provide back-office tech support and solutions. The project aimed to establish a dedicated weekend team and gain language support for South America. Synapsis represented Symantec’s customer support organization, addressing troubleshooting needs and ensuring cybersecurity. The project involved building secure infrastructure at Synapsis' facilities and hiring and training the right personnel. The project was a success, with Synapsis proving to be a competent and customer-focused partner, successfully representing Symantec and resolving customer issues.