Sunny Information Technology Service (Beijing) Co., Ltd.

Sunny Information Technology Service (Beijing) Co., Ltd. worked with Dmall, an omnichannel digital retail solution provider, to develop an efficient after-sales system. The project was initiated due to the lack of a system to support management in Dmall's after-sales service. Sunny Information, being a long-term business partner of Dmall, was chosen due to its consistent service management concept and ability to meet the company's assessment standards. The team from Sunny Information, comprising of 11 people with diverse roles, designed a flexibly configurable after-sales service management system that automated information circulation. The system is now in stable operation and the two companies maintain a good business relationship, with future plans for system optimization and upgrades.

The After-Sales System Development project by Sunny Information Technology Service (Beijing) Co., Ltd. for Dmall led to significant improvements in the company's service management mode. Sunny Information's 20 years of experience in the service industry was instrumental in providing valuable management suggestions. The project stages included system construction framework introduction, business model consultation, project management, and online training and testing. The result was a system that is not only flexibly configurable but also fully integrated with Dmall's existing system. The engagement has led to a stable and operational system, with plans for continued cooperation for future business model expansions.