The SMS Coach, Justin H Mueller
visit site- Undisclosed
- Freelancer
- Garland, TX
Client Insights
Industry Expertise
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Client Size Distribution
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Common Project Size
$10K-$49K 1 project
Clients
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Highlights from Recent Projects
The SMS Coach, Justin H Mueller, was hired by MoEngage, a customer engagement platform, to improve their compliance and streamline their SMS onboarding process. The goals included achieving CTIA and carrier compliance, optimizing Twilio integrations, improving subscription hygiene, and enabling advanced messaging. The SMS Coach was chosen due to their high ratings and good value for cost. They were tasked with ensuring compliance, setting up a robust customer onboarding process, validating subscription management, assisting in product decisioning, and conducting internal and external training on SMS related processes. The project was successful, with the SMS Coach providing valuable guidance and improvements to MoEngage's systems and protocols.