SaprIT

SaprIT was engaged by Elit-Web, an internet marketing agency, to implement a CRM system with the aim of optimizing customer data management, streamlining internal processes, and improving team efficiency. The primary objective was to create a centralized platform for storing client information, automating tasks, and enhancing interdepartmental collaboration. SaprIT was chosen for the project due to their competitive pricing, good value for cost, and positive recommendations. A team of 2-5 employees from SaprIT undertook the project, which involved a complete CRM implementation cycle. This included conducting a business process audit, selecting the optimal solution, configuring the system, integrating it with other tools, and providing team training. The project resulted in routine tasks being completed 30% faster, improved process transparency and control, centralization of client data, and enhanced interdepartmental communication. The project was delivered on time and to a high standard, demonstrating SaprIT's commitment to delivering quality solutions.