ROORA ML PRIVATE LIMITED

ROORA ML PRIVATE LIMITED was contracted by Marine Logistics Services Est, a premier logistics provider in Jeddah, Saudi Arabia, to provide customer service and IT consulting. The team of 6-10 employees from ROORA ML was tasked with several key deliverables. They managed data entry and documentation, processing and digitizing shipping documents, and verifying them for compliance with port and customs authorities. They also handled customer support and communication, including email and chat-based queries, and communicated with vendors, freight partners, and port authorities on behalf of Marine Logistics. Additionally, they provided freight tracking and reporting, continuously monitoring cargo status and preparing periodic shipment status reports. The team also handled invoice processing and billing support, verifying and entering freight invoices, port fees, and clearance charges, and coordinating with finance teams for timely processing and audits. Lastly, they prepared operational performance dashboards and reports, analyzing shipment turnaround times, cost trends, and process efficiency. The project was a success, with ROORA ML's high ratings, budget-friendly pricing, and referral being key factors in their selection for the project.