Ridgeline Agency
visit site- $5,000+
- 50 - 249 employees
- Houston, TX
Client Insights
Industry Expertise
50%
20%
15%
15%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 10%
Common Project Size
This provider does not have any client reviews.
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Ridgeline Agency was hired by Bully Max, a company specializing in dog food, treats, supplements, and accessories, seeking management for their Customer Service department and help with various IT-related tasks. Cultural alignment and value for cost led Bully Max's COO to choose Ridgeline over other candidates. Six to ten employees from Ridgeline were assigned to the project with the initial objective of consultation on existing Customer Service and Payment Recovery operations.
Ridgeline's role quickly grew beyond consultation, providing transformative solutions for Bully Max's operations. They replaced existing teams, bringing about significant efficiency improvements to the Customer Service department through automation implementation. They also revolutionized Bully Max's operations by strategically separating Customer Service and Payment Recovery into distinct workstreams. A key part of this change was the introduction of HubSpot as the primary tool for Payment Recovery and handling Abandoned Cart situations.
The impact of Ridgeline Agency's work has been phenomenal. Beyond mere departmental management, they have introduced continuous improvements that lowered costs while enhancing the effectiveness of both Customer Service and Payment Recovery departments. Ridgeline Agency's role has thus evolved from a mere consultant to an integral part of Bully Max's operation, aiding in their journey of providing top-notch pet products.