Ricaris Have a Nice Day
visit site- Undisclosed
- 50 - 249 employees
- Barcelona, Spain
Client Insights
Industry Expertise
15%
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14%
14%
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14%
14%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
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Clients
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Highlights from Recent Projects
Ricaris Have a Nice Day successfully completed a project for Apparell, a company that licenses musical brands and creates innovative products. Apparell needed expert assistance with customer service, and thus partnered with Ricaris Have a Nice Day. The intervention of 2-5 team members from Ricaris transformed Apparell's customer support, primarily carried out via email. Apparell's partnership with Ricaris was initiated based on the latter's high online ratings and alignment with Apparell's company values.
Ricaris Have a Nice Day's involvement made Apparell comprehend the essence of customer experience. They realized that the pace of service and customer satisfaction were the most crucial Key Performance Indicators (KPIs). This realization was facilitated by Ricaris, which took over Apparell's customer service and drastically improved its efficiency. This partnership, established in November 2025, is still ongoing due to the significant improvements Ricaris has made within Apparell's customer service.
Overall, Ricaris Have a Nice Day's handling of Apparell’s customer service has been a positive engagement. The team members of Ricaris were able to implement solutions that significantly improved the customer experience provided by Apparell. The continuous support provided by Ricaris Have a Nice Day has successfully maintained the engagement, highlighting the high ratings and aligned values as integral parts of the company's successful outsourcing strategy.