Promtior

Promtior was hired by Blue Cross & Blue Shield de Uruguay, a health insurance company, to develop a generative AI system. The objective was to create a system capable of understanding multiple documents and internal cases and provide quick answers based on the information learned. The project involved developing a virtual assistant for the customer service team, equipped with a simple interface for managing new documents, robust login system, data protection measures, and on-premise deployment. Tools for bulk document uploading and an indexing system were also developed to facilitate quick access to information. The key deliverables included a functional chatbot system, technical documentation, test reports, and training materials. The feedback from Blue Cross & Blue Shield de Uruguay was positive, appreciating the enhanced customer service efficiency and information security.

Promtior was also engaged by L'Oréal, the global leader in cosmetics and beauty, to provide a strategic generative AI consultancy. The goal was to identify and implement AI solutions in their operational teams through high-quality workshops. The scope of work included conducting a generative AI consultancy in a workshop format with operational teams, addressing a strategic vision of AI, practical applications in operational areas, and AI security policies and governance. This initiative facilitated the identification of use cases that added real value through generative AI at L'Oréal. The feedback from L'Oréal was positive, appreciating the valuable insights provided through the workshops.