Processifier

Processifier was hired by mBank S.A., one of the largest retail banks in Central and Eastern Europe, to provide a scalable, on-premise Process Mining tool. The tool was designed to integrate with various back-office systems, both off-the-shelf and proprietary. Processifier also provided training and support for back-office analysts, helping them understand and exploit the potential of Process Mining. Additionally, they assisted analysts with business process analysis and optimization activities using the provided Process Mining software and additional custom artificial intelligence solutions.

The main goal of the project was to implement a secure process mining solution that could process vast amounts of data quickly and efficiently. The tool was deployed on the bank's infrastructure and was designed with ease of use and flexibility in mind. The first phase of the project involved the deployment of the software, the creation of appropriate data connectors and data transformation pipelines, the creation of analytics dashboards, and the mapping of processes based on the data. The second phase, which is currently ongoing, involves employing analytics insights from the tool for process efficiency monitoring and identification of potential process improvements.

The key deliverables included the deployment and configuration of the Processifier Process Mining tool on mBank's infrastructure, the security certification of the tool according to the bank's internal cybersecurity policy and standards, and the integration of key back-office systems with the Process Mining tool. Processifier also provided staff training and continues to experiment with using artificial intelligence and machine learning methods for process data analysis and improvement.