Prismberry Technologies Pvt Ltd

Prismberry Technologies Pvt Ltd was hired by Span Across IT Solutions Private Limited, a company that provides taxation services, to modernize their existing application. The project involved enhancing the performance, user experience, and functionality of the application, as well as integrating new features that align with current user needs and market trends. Prismberry Technologies successfully completed the project, delivering an updated codebase, new UI components, and feature integrations. The client was pleased with the results, noting that the modernized application significantly improved their service delivery.

In addition to modernizing the application, Prismberry Technologies was tasked with integrating a robust ticketing system to efficiently manage and support customer queries. The team developed an intuitive interface for submitting and monitoring support tickets, enabling the support team to prioritize and address tickets based on urgency and importance. The ticketing system was successfully integrated and has since improved the efficiency of the client's customer support process.

The third project undertaken by Prismberry Technologies for Span Across IT Solutions Private Limited involved the integration of Gen AI-enabled chatbots to provide personalized experiences for users while filling tax forms. This was aimed at reducing the operational team's workload. Prismberry Technologies successfully designed and developed the chatbots, integrated them with the existing application, and implemented personalization features. The client reported a significant reduction in the operational team's workload and an improved user experience during tax filing.