POWER SHIFTER Digital

POWERSHiFTER Digital was hired by a web development firm for an online identity revamp. The project involved rebuilding the firm's online support experience, developing a new measurement model for content helpfulness, and improving UX and UI. The team, which comprised of a product owner, senior developers, a UX lead, a UI lead, a QA resource, a data scientist, several content writers, a content strategist, a taxonomist, and a scrum master, also worked on resolving technical debt, migrating to a new CMS, and defining content measurements and operational processes. The project was deemed successful, with the client noting the improvement in their helpfulness ratings, a decrease in the number of calls to the call center, and easier content accessibility.

In another project, POWERSHiFTER worked with the BC Provincial Government and Telus to conduct a Service Design exercise. The project involved service design, user research, usability testing, UX design, and content strategy. The team conducted stakeholder and citizen interviews, created a clickable prototype, and refined the outputs through a co-design workshop. As a result, a complete business case was produced. The client appreciated POWERSHiFTER's efforts in increasing awareness of the correlation between citizen input and government decision-making, and enhancing trust between the government and the public.

POWERSHiFTER was also engaged by Delta Controls to develop web and mobile applications. The project aimed to aggressively shorten the product turnaround timeframe without disrupting other development teams. POWERSHiFTER provided wireframes, conducted context and requirement gathering sessions, and proposed designs for review. They used React Native for the mobile apps and Google Cloud for the web app. The team developed one app for end-users and another for engineers or installers. The project, which is still ongoing, has so far been successful, with the client expressing satisfaction with the team's work.