Perpetum

Perpetum Outstaffing was chosen by Alation, a company specializing in AI and Data Governance software, to provide technical support services for their European customers, with the goal of enhancing the customer experience. They were referred to Perpetum and chose the firm due to its conducive culture fit and aligned company values. A team of two to five employees from Perpetum was assigned to handle technical support cases, with tasks including analyzing issues and working directly with customers to provide quality and efficient solutions.

The project involved close collaboration between Perpetum Outstaffing and Alation to ensure the prompt delivery of solutions. Each assigned team member bore the responsibility of understanding the technical issue to deliver the necessary fix, making sure that communication with the client was upheld throughout this process. The aim was to offer quality customer service while simultaneously tackling technical problems efficiently.

Upon project completion, the efforts of Perpetum Outstaffing were recognized and commended. The firm's values and culture fit well with Alation, which played a crucial role in achieving the project’s objectives. The team managed to deliver an exceptional customer experience through their technical support services, and they had a positive influence on Alation's European customers.