Peoplei

Peoplei was hired by Heritage Luxury Suites, a luxury hotel in Lahore, to improve their organization and employee performance management, compensation and benefits, and overall HR services. The team at Peoplei developed and implemented a performance management framework in line with the hotel's organizational goals. They established KPIs and appraisal methods for various departments and individual employees, and introduced regular feedback cycles and performance reviews. Training sessions were also conducted for managers on performance evaluation.

In terms of compensation and benefits, Peoplei designed a competitive salary structure benchmarked with industry standards. They developed an internal equity and pay grading system, evaluated and designed benefits packages, and introduced incentive plans tied to performance and business outcomes.

Moreover, Peoplei provided end-to-end HR operations support, including onboarding, documentation, and compliance. They set up HRIS or digital tools for employee records, leave, and attendance management. They developed HR policies and an employee handbook, and provided grievance handling and employee relations support.

The project was a success, with key deliverables including a performance management policy and framework, job descriptions with measurable KPIs, performance review templates and a calendar, employee development plans, and training sessions for managers. Other notable outcomes were a compensation structure and salary bands, a market benchmarking report, a benefits plan overview and cost analysis, employee incentive schemes, salary review and adjustment guidelines, standardized onboarding and exit processes, an HR policy manual and employee handbook, an HRIS configuration and implementation plan, grievance handling SOPs, and a leave and attendance management framework.