Otium Concierge

Otium Concierge was hired by a commercial real estate investment business based in Bristol to provide administrative support services. The company owner needed assistance managing rental income, planning applications, and property sales after his assistant of over 20 years retired. Otium Concierge was initially hired for a trial period of 12 months, but the engagement has extended to 3 years due to their satisfactory performance.

In another project, Otium Concierge was contracted by Mitingu, a software company, to handle their administrative and accounting processes. The company spends approximately $13,600 USD per year for Otium's services. The scope of their involvement includes managing day-to-day back-office processes, maintaining bookkeeping records in Xero, implementing administrative processes such as tax and filing, and supporting marketing efforts. The team, which includes an account manager and an account director, ensures that marketing emails are sent out on time and responses are passed along to the correct in-house teammate. The engagement, which started in September 2020, is ongoing due to Otium's excellent service delivery.