OnCalla - Contact Center Services

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OnCalla - Contact Center Services is a midsize call center company. Founded in 2005, the company is based in Sheridan, Wyoming. Their services include voice services.

Client Insights

Industry Expertise

Consumer products & services

40%

Medical

30%

eCommerce

15%

Business services

10%

Energy & natural resources

5%

Client Size Distribution

Small Business (<$10M) 100%

Common Project Size

$50K-$199K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

3.5
1 Review

OnCalla - Contact Center Services provided a 24/7 phone answering service for a bearings manufacturer. The manufacturer sought OnCalla's expertise for lead collection, relying on their experienced receptionists to pre-qualify leads. The manufacturer chose OnCalla due to their impressive track record of never missing a business opportunity. The project involved OnCalla's call handling team diligently taking messages and delivering them to the manufacturer via email or SMS. The feedback process was highly positive, with the manufacturer expressing a great experience with OnCalla's services. The successful execution of the project was highlighted by the effective communication and efficient lead handling, which allowed the manufacturer to focus on the best opportunities.

Timeliness

5.0

Service Excellence

4.5

Value

3.5

Would Recommend

2.5