ntam Connect
visit site- $1,000+
- 50 - 249 employees
- Alexandria, Egypt
Client Insights
Industry Expertise
25%
25%
25%
25%
Client Size Distribution
Small Business (<$10M) 15%
Midmarket ($10M - $1B) 70%
Enterprise (>$1B) 15%
Common Project Size
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Clients
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Highlights from Recent Projects
Ntam Connect was hired by an established e-commerce company, Your Hub, to provide Call Center Services. The main objectives were to increase customer satisfaction, boost ROI, aid in the retention process, and support the company's expansion into different regions. The decision to choose Ntam Connect was influenced by their competitive pricing, good value for cost, great culture fit and shared company values. A team of 28 individuals from Ntam Connect were assigned to the project. They successfully managed a higher volume of calls, chats, and emails/tickets, particularly during major campaigns. Additionally, their expertise significantly contributed to customer retention and increased revenue. The referral of Ntam Connect to Your Hub proved to be successful and beneficial for the e-commerce company.