Nexplay Consulting Inc.

For Balboa Bay Resort in Newport Beach, California, Nexplay Consulting Inc. provided critical IT support when the resort experienced a major failure to their PMS server motherboard on December 23rd. Despite the challenge of securing consulting assistance on one of the busiest days of the year, Nexplay was able to allocate a top-tier engineer to troubleshoot and fix the problem. The company president and director of infrastructure both contributed to the successful resolution of the issue, demonstrating Nexplay's commitment to client service.

In another project, Nexplay Consulting Inc. was hired by a historic hotel in California to provide managed IT services. The hotel required an IT team that could provide 24/7 support for a wide range of issues. Nexplay was selected based on their reputation and their ability to service a multitude of software used on the hotel premises, including Oracle PMS. They successfully facilitated a major version update of Opera and migrated all interfaces for the property to the new version of Oracle within a tight timeline. The CTO, President, and PM of Nexplay were all actively involved and maintained constant communication throughout the project.

Nexplay Consulting Inc. also provided OPERA support for a Boutique Hotel in Williamsburg, Brooklyn. The hotel was seeking a service provider with expertise in OPERA support, and Nexplay was recommended based on a previous successful collaboration. The Nexplay team updated many configurations from the hotel's OPERA property management system (PMS), including Confirmation letters and Registration Cards. They also created new reports for the accounting department and conducted a general cleanup of the PMS system. The successful completion of these tasks was facilitated by a specialist who previously worked with Oracle, highlighting Nexplay's ability to leverage their team's diverse skill set to meet client needs.