Neusoft Cloud Technology Co,.Ltd

Neusoft Cloud Technology Co., Ltd provided IT services and support for an engineering company that was facing challenges in managing multiple sites across the Asia Pacific region. The services included L1 and L2 user support for IT infrastructure, VIP user support, asset management, and remote support among others. The project was initiated in 2011, with the establishment of IT service desks in various locations. The service team was composed of over 80 professionals. The client acknowledged the flexibility of the technical service team and the in-depth technical services provided by Neusoft.

For an online retail company, Neusoft provided a multi-language customer support service. The company required a large number of personnel to handle pre-sale, sale, and after-sale services, collect customer feedback, and deal with complaints. Neusoft offered a comprehensive solution including consultation, VOC feedback, complaint handling, and multi-language support. The service team was made up of over 100 people, offering around-the-clock service. The client appreciated Neusoft's flexibility, high-quality assurance, and seamless collaboration.

Neusoft also provided multi-language digital marketing services for an electronics company. The services included operation of the official website, graphic design, interaction design, and global event planning. The project is ongoing, with a team of over 90 people working on it. The client found Neusoft's services comprehensive, covering all consumption scenarios in 110 countries and 44 languages. The client also appreciated the one-stop service provided by Neusoft, from development, operation & maintenance, to global tweets, SEO services, design services, and film and television animation.