Neusoft Cloud Technology Co,.Ltd

Neusoft Cloud Technology Co., Ltd. provided IT services and support for an Engineering Company. The project aimed to address the challenge of managing multiple sites across the Asia Pacific region. Neusoft provided a range of services including concentrated L1.5 support, event and service request management, user support for IT infrastructure and applications, and asset management, among others. The project was carried out in stages from 2011 to 2018, involving a team of over 80 people. The client appreciated Neusoft's flexibility and excellent technical services, which significantly improved their operations.

The company also provided multi-language customer support for a global retail company. The project was aimed at reducing personnel costs and improving customer service. Neusoft established an outsourcing service for the client's customer service center, providing pre-sale, sale, and after-sale consultations, handling customer feedback and complaints, and offering multi-language support. The project involved over 100 people and was carried out in four phases: consultation, design, import, and optimization. The client praised Neusoft for their flexible and customized business service, best practices, and seamless collaboration.

Neusoft also undertook a multi-language digital marketing project for an electronics company. The project aimed to provide a comprehensive digital marketing service to reduce personnel costs and save time. Neusoft managed the operation of the client's official website across 110 global sites, carried out graphic design and advertising production, developed website apps, and planned global events. The project is ongoing and involves a team of over 90 people. The client commended Neusoft for their comprehensive service, which covers all customer consumption scenarios in 110 countries and 44 languages.